InLoveApartments - One Love, One Heart

a localização, a cama era confortável

não tínhamos água quente, não tínhamos fogão, nem placa, tentei resolver e os proprietários não quiseram, disseram apenas que me devolviam o dinheiro para eu ir embora, sem me arranjar uma solução para passar a noite. fiquei super descontente com a atitude, não atendiam, não respondiam, não quiseram saber de como estava a nossa estadia.

Location and Staff

The shower did not work properly. The knob for diverting water from bath to shower head was broken. When we arrived there was no soap. We had to ask hand-wash liquid. There was no door handle for the bathroom door and we couldn't close the door properly which made it very uncomfortable to go to toilet. At the entrance of the bathroom there was a large hole in the floor covered by a mat. I hurt my foot on it. After I complained they put a thick mat to cover the hole. There was no handle on the kitchen door as well but we didn't use kitchen for cooking so no problem. It was dirty, dusty, there were marks in the bed linen and curtains. Also the walls and ceiling were very thin, we could hear upstairs visitors. Outside was also very busy, too much noise after midnight. We are not offered any alternative so we stayed for three nights. I was relieved when we left.

Da casa

Nado nem cheguei me hospedar

Horrível a subida que você tem que subir se estiver com malas de viagem não consegue subir o carro lhe deixa na rua pois só entra na rua da hospedagem carros que são autorizados e a subida é grande e nem um Uber sobe pela rua de trás fora que o do da hospedagem demora para responder fiquei 2 horas esperando ele responder para saber se me ajudaria até que me cansei e fui para outra instalação

Ubicación y colchón cómodo.

La alcachofa de la ducha estaba rota y algunas partes del suelo también.

The bedroom faces an alley with garbage containers, and there was constant noise at night from bottles being emptied and bins being moved by nearby restaurants. Traffic runs throughout the night, and each passing car causes a loud metallic noise due to a metal cover in the road. Sleeping was very difficult. I was not sent the entry code as agreed and had to call to request it. There was no toilet paper on arrival, and no lighter or matches to use the stove. When I contacted the hosts after the first night to say I wanted to leave because of the noise, they said this was “normal” for Alfama and accused me of lying about the missing toilet paper. The lack of professionalism in handling the complaint made the experience even more negative.