Charming Retiro

The apartment was very charming indeed. Very comfortable and the beds were to die for. Spotlessly clean lovely and bright. Very close to the Retiro park which was delightful. Also handy for the metro just round the corner.

The entry system was complicated and didn't work on my phone, even though I have a smart phone as requested on the web page. Trying to get through to the management team was laborious and stressful. I had to call four times asking for a key. A member of the team showed up on the 2nd day with a key. Also the noise level in the block was horrendous from residents and the builders, who started work at 6:30 in the morning. Banging, drilling and shouting it was relentless!! There was no washing up liquid and not even a grain of salt or pepper, also no instructions for any electricals, which I would have thought are basic items to be found in any apartment.

It’s very spacious

The main entrance depends on wifi. It broke one and we couldn’t get inside.

Everything, the neighborhood, the apartment and the friendly staff

Just a suggestion, pls put some wall handles as well as rubber mats in the showers for adult guests

The apartment was very clean and comfortable. The appliances in the kitchen were like new. There could have been some salt and oil for cooking.

The only thing was that you could hear the neighbours upstairs quite a bit

The location is very close to the metro station and public transport. The spacious apartment, tastefully furnished, equipped with everything you need. Very clean and well maintained. We felt at home. I recommend with confidence

Good heating, big apartment like in the pictures and comfortable.

There were works in the appartment upstairs with noise and the lift was really small and dirty due to the works, when I asked why nobody told me before arriving they lied and said they didn't know. When I told them neighbours told me it had been like that for 2 months, they had to admit they knew making a poor excuse. With two babies that noise is unacceptable for a week, they didn't consider giving us any compensation for this. As an extra detail, there are 5 stairs to get to the lift, just so you know if you have a trolley. Forget about fitting a double trolley on the lift by the way. Besides, they have a camera in the private corridor which joins bedrooms bathroom and kitchen/living room without any notice. They told me it was disabled after I asked, but not sure how to believe them. A big privacy concern there. The oven was broken, one of the reasons I took the apartment. They took many hours and many questions, video, photo requests, and many cheap excuses to gain time, then decided they could send someone to have a look the day after while we weren't at home... I told them not to as the reason why I needed it had passed. The entrance to the Retiro Park is a 12 minutes walk from the apartment, up the hill. Then you have to climb another steep stair, possible with a trolley but would have been better to stay further in a place with good parking and go by car or underground when needed. The name "charming retiro" doesn't fit as well having this into account. Another thing: There is a BIG security risk on the apartment. They use a website to open and close the doors (no physical key). The URL doesn't ask for a password, which exposed it to anyone with some basic knowledge of cyber security. Overall a nice apartment but poor customer service, lying staff which can be tricky if there are issues as happened to me, and not so good location with a big security risk.

House super clean and cozy. Wider then expected. Bed very confortable. The street is not noisy so the nights are silent and relaxing. Not exactely in the heart of the city but the metro is very near and to reach the city center is a pleasant walk. Strongly suggested

Quite nothing...

The size, decor, 2 bathrooms, 2 queen beds