Host & Stay - Staffordshire Hideaway

Close to whitby harbour

Lack of natural lighting

The location of the property was close to everything.

The main description was wrong on the original booking as it said parking and there wasn't any. The shower and bedroom carpet had not been cleaned. There was also what looked to be sanitary towels still in the bathroom bin from the previous people. Also, the room just smelt damp from the moment we entered. Also, the fact that Host and Stay push for a deposit to cover incase of accidental damage. which, for me, should be included in the price of the property. I would not recommend this company. I'm not usually one to complain, too. But this was my worst stay with booking.com

NA

On arrival, the place was filthy bed uncomfortable and the noise from upstairs of children of thundering around was horrendous so we left early I would not recommend

Amazingly well appointed property, with fridge, dishwasher, oven, microwave, washing machine, coffee maker, good sized sofa and great shower room. Right in the centre of whitby so once parked up you don't need the car until you leave.

Difficult to find, we found it by accident, needs signage outside the gate to the alleyway. Carpet in the bedroom needs cleaned or replaced as does the mattress in the bedroom. The biggest issue is with sound proofing from the property above, you can hear them stomping about. No parking near the property, but can park within 15 mins walk.

Nice large space

Took too long to get key code for door. Was left waiting to check in for hrs. Had to pay extra damage insurance b4 code for door was given. This should be included in price. One payment not extra hidden payment unexplained untill payed for room and then cant get in room until paying for extras. Totally unaxeptable.left waiting to access room for hrs. Bad .

Location

Steps to the property when they said it was all ground floor. Mould in bathroom, musty smell. Dirty carpet and settee. Outside area dirty and dingy. Windows wouldn't open. Checked out after two days. Husband is disabled and the steps were a nightmare

The place was clean, tidy and modern. I have very few complaints about the actual apartment. The bed was comfy, clean towels were provided and the whole apartment was nice. Unfortunately, the window in the bedroom would not open and in the warm temperature, made the room hot and humid and the nights quite uncomfortable. I used a reasonable amount of force to try and get the window open but I did not want to force it too much and get blamed for breaking anything. Communication beforehand was limited and I had to contact them to get the check in details. I contacted them the day before check in and I got a reply saying the details would be emailed to me 7 days prior to arrival. I then replied reiterating that I was literally due to check in tomorrow and then I got a reply saying that I would receive the details a few days prior to arrival. I believe these may have been automatic replies so it would have been nice to have contact with a human. The only other complaint I have is that they asked for a non-refundable damage waiver which was not stated anywhere in the listing. I don’t mind paying this but I feel it should either be apparent and clear in the property description or be included in the cost of the stay. This is the first time a hotel/apartment has tried hiding this cost when booking through Hotels.com. Don’t try and add another £20 on to the trip unexpectedly. I would happily stay here again now I know what to expect with price and communication.

Ground floor cottage in Great location. Really comfortable and finished off to a high standard- great shower too

Unfortunately being on the ground floor there was a considerable amount of noise from the upstairs accommodation

Location, right in the centre of whitby. Comfortable bed and excellent kitchen facilities.

The property was fully equipped with everything you will need

The noise from the property above (Crooked House) was unbearable. You can hear every footstep that the occupants made and even conversations were overheard.