MoonLight - Behaglich & Gemütlich im Herzen der Stadt -

The check-in process was super disturbing. Firt I did jot receive any information or steps how to do inline check-in. The host does not communicate in English and send everything in German. They do not work after 18:00. If you have issue receiving guide for check-in then you should wait until next day 12:00 and loose the money for one night.

Nice clean apartment with good aesthetics at a great location. The apartment was close to a tram stop and supermarket. The neighbourhood is chill. Apartment is equipped with all utensils, towels, bedding, etc. to cover necessities. Overall, we respect the effort of the host company and the place itself is nice with most facilities available for a good stay.

The stay however, was not relaxing due to two reasons: 1. House rules (shown during online-check-in): Extra charge if you damage, extra charge if there is too much stain on towels, tidy up the place and leave it as you found it, do not move furniture, you must vacuum everyday, etc. etc. (keeping in mind there is also a cleaning fee while booking). Wifi is available but connectivity not guaranteed. While it is fair that guests should treat each place with respect and not damage anything, we felt the house-rules was excessive overall. 2. Mentioned above already, it was stated during check-in that wifi connectivity is not guaranteed. Unlucky for us, the wifi was available but we could not connect to it (our phones are of EU) and the host could not help. Living without wifi was not fun at all.

Very clean place. Easy accessible by public transport. Bakery and supermarket are nearby.

Neat and clean. Central location. Close to the tram line. Kitchen was very well equipped. We'll stocked cupboards with basic essentials for cooking and cleaning.

The address provided by Briget on booking.com was incorrect. After a very long 1 hour struggle, we got the correct address. However, she could not bother to check up even once, to see if we found the place. Terrible service. The bed was very uncomfortable. If you are a family, there is no sound barrier between the bedroom and lounge area. The linen is limited and only 1 blanket is provided for the whole apartment

The location was very convenient for us. The tram station is right outside, and there are plenty of shops around. The apartment is clean, the kitchen and bathroom are nice.

The second bed was not very comfortable, and the picture on the website is a stock image, not a photo of the bed in the actual apartment. It actually barely fits in the bedroom while still being able to open the door.

the bakery near to the house ( super friendly), good spot for breakfast. Near to tram station

Where should i start ? Booked for 3 nights, got a message after few minutes that 3rd night was not possible for a new reservation. she said she would have refund me later the difference ( i had already the feeling something was strange) When the reservation became obligatory and not free to cancel she sent me message asking for extra money , extra cleaning 55€, towels and beed sheets ( where i am supposed to sleep without bed sheets ) 20€+20 € per person !!!! we had a strong conversation and she decided to not charge it (spoiler: just in the beginning cause i've not got any money back ) asked 4 times the code for the safe lock, she sent me two different codes. (she's not even in Koln) house itself is ok but the photo of the sofa is photoshopped. it looks really big but in reality is small. she didn't even put the bed sheets on the bed, we had to put ourselves. after the checkout i got the message that i left the house dirty. ( i don't know if i have to cry or laugh) in summary i won't have my money back from her and i am working with booking to solve this matter. i am not writing all the story cause i'd write a book of this journey. never had an experience like this in 20 years of working travels. please do not book over here if you a want a safe and calm journey. this is my advise. ice on the cake: now she's writing me in german in order to not make me understand and she blocked me.