Twenty 4 Hr Self-Catering Accomodation

We didn’t eat breakfast

Nothing

I didn't sleep in the property because when I got there I was told the property is fully booked.

I did not like the fact that they did not close the property for booking if it was fully booked

Can I have a full refund. This place is a total scam. Upon arrival, we were told that a lot of people had been turned back because the place was fully booked. The host refused to talk to us. We waited for assistance, and they kept conveying the messages to us through the security, and he could not even answer the questions we had. They said we should cancel the booking on booking.com, knowing very well that the money won't be refunded

I am going to escalate this matter. I literally had to drive around and night to look for an alternative facility. The next day, i called, and i was told that I would be refunded. To this day, I am still waiting for my money, and nothing has been communicated