Szimpla Exclusive apartment

Была произведена оплата но в апартаменты так и не попали на звонки не отвечают на смс не отвечают

Nothing

My card was charged for our booking. The check in policy of the place (on Booking) says that you get a text message with details on the day of arrival. Instead I got a message through Booking from this place 3 hours before check in that unfortunately the place I booked is unavailable and that I should reach out to Booking support to get my money back. They left me over 200 EUR short and with no place to stay. I did contact Booking on the matter but given the circumstances they should have apologised (they did not) and they should be the ones doing everything they can to get my money back to me. I will report this to the police and press charges on Monday. If I get my money back I’ll retract my report. This review will still stand. The way this place handled the cancellation is unacceptable.

Habe die Unterkunft gebucht und habe keinen Schlüssel bekommen. Bin 5 stunden vor der Unterkunft gestanden und niemand reagierte auf Anrufe oder Nachrichten ! Kurz gesagt konnte ich die Leistung nicht wahrnehmen und werde deshalb dagegen vorgehen! Ich habe nämlich auch kein Geld zu verschenken!

It Was big enough for 7 people and it has a central location with all Pubs and Restaurants nearby. The cleaning stuff was very nice and helpful.

The communication with the host was difficult and slow. I had to ask for the exact address and doorbell 3times when I finally got them. The kitchen tap is almost broke ( it is not fixed to it's place and it moves around). Please fix it asap because it can Ruin the whole stay if it brokes. We got no kitchen wipes and there was nő battery in the AC and TV remote Control. It was very annoying.

L’hôte ne nous a jamais répondu, nous sommes arrivés devant l’appartement, personne ne nous attendez, la personne qui s’occupe de l’hébergement ne nous répondez toujours pas, nous avons du chercher un autre logement de dernière minute en ayant déjà payé celui là ! À fuir ! Je ne comprends même pas que booking laisse cette annonce c’est une arnaque

Communication with the owner is tragic. She did not answered for two days before check-in. She wrote back only when I contacted booking. But even then communication with her was incomprehensible. I just begged her to send me the address of the apartment and how to get the keys. Oh, and upon arrival at the apartment at 3 p.m. the apartment had just started to be cleaned, and the owner didn't care about anything because she was focused on the phone. Can you imagine feeling, when you took your parents, your family and I have to lie them, that everything is okay, but in reality is that I even don't know our staying address, cause owner is not responding. Place was filthy.

I could have internet

The location, spacious, 2 restrooms , the price is attractive . Bathrooms were clean.

Wifi and tv were not working, the air-conditioning wasn't working properly, the pillows on the sofa were stained (visible to the open eye , no UV light).Also host were a bit rude. If these problems can be solved it is a solid 10.