GuestHost - DREAM Holiday Houses

Everything was great.

Bed was a little hard. Other than that it was absolutely brilliant!

The house is newly renovated with all necessities. The whole building is very secure. The location is very nice. Restaurants, supermarkets in a short distance and the center of the village 10 minutes walk.

The garden was not well kept. The garbage place on the basement was difficult to find.

Perfect location and easy to get around como. Great parking, 2 minute walk from the supermarket. easy bus link into centre of town. great communication from the host.

everything :)

For a bed that looks like a sofa bed, it was extremely comfortable. Coffee and tea were provided, which was nice. The PDF we received with recommendations was very useful and our contact person was kind and diligent. There is a convenient bakery nearby for morning breakfast and LIDL is walking distance.

The location is not perfect. It is far away from the center of Cernobbio in some kind of a suburban area. However, close to big shops and travel connections.

While the place was overall modern and well equipped, the stay at this apartment was sadly not at all what we were expecting after seeing the good ratings they have received in the past.

The apartment was not properly cleaned, there were spiders, hair and spots everywhere on the walls. Moreover, the terrace was so dirty that it was impossible to sit outside without cleaning it first. After starting to use the shower, we noticed that the water is running out of the shower and that the bathroom floors are getting flooded. We have contacted the agency that was arranging our stay there to ask them to send someone to fix the drains the next morning. They told us that that we should try to use the drain cleaner that was already in the apartment and put the AC on dehumidifying mode. We did that but the problem did not get fixed. The floors did not get dry again, so we have negotiated with them to leave the place, as it was impossible to stay there especially since we were there with our older parents, who could have easily slip and fall. The communication with the agency was very pleasant at the beginning, but it became difficult and not customer friendly after we have tried to get a reimbursement for the nights we did not stay at this apartment and the touristic tax we have paid in advance. Not only did they know about the existing problem, did not fix it for more than a year as I have sadly just realised after reading all the old reviews through, they have charged us a cleaning fee of 100 EUR, even though the apartment was not properly cleaned at the beginning and we have left it after only spending a night in it. All that even though they are renting an apartment that obviously needs to be repaired and the fact that we had to go through all the stress of finding a new accommodation on such a short notice. If you are searching for a calm (besides a main road), proper and functioning place at lake Como, do not book this apartment. Not only, is the problem with the flooding persisting for a while and not being taken care of, the contact in case if you have a problem will get very unpleasant for you as a customer.