Bucharest Penthouse with Sauna and Terrace

!! Attention! I was not able to Check-in in this Apartment even though i payed. Even 3 weeks after the stay i did Not receive my Money Back. Avoid communication with this Host via WhatsApp and Telephone. A few days before the arrival i got a call and Message from the Host saying that the Apartment ist Not ready for hosting us. Totally fine, so I asked them to cancel the Reservation. But they declined that and kept the Reservation. Arrival at the Hotel and No Check-in was possible. I Had to book another Apartment in the middle of the night even though i was right in Front of it (See picture). Please avoid this Apartment and this Host!! Its scam!

The apartment is decent overall, but there were several issues during our stay that made the experience frustrating.

On the first night, there was no water at all, and we had to wait until the next morning to shower (we were 5 women). On the second evening, the upstairs bathroom again had no water, which meant five people had to share the single working shower downstairs. If you are booking this apartment for the terrace and the sauna, I would not recommend it. The terrace is fully enclosed and unbearably hot – we couldn’t sit there for more than a couple of minutes even in late September. The sauna was not working despite the host assuring us otherwise. The apartment itself is nice but not in great condition. However what made the stay especially disappointing was the host’s attitude. When I raised the problems when we were leaving, instead of offering an apology or solution, he was defensive and impolite. I asked for compensation for the first night without water, but instead of handling it professionally, he argued and made the situation worse. At the end, when it became clear we wouldn’t reach a resolution, I requested the invoice (which I had already asked for two weeks earlier). The host refused to send it properly and said he would only hand it to me in person — which is absolutely out of line. Finally, after I reached out couple of times, he sent it to me. In hospitality, communication and service are just as important as the property itself. Unfortunately, in this regard, our experience was very poor.

Aria condizionata, bagni, pulizia, staff

Alcune mancanze della struttura e manutenzione, doccia, porte entrata e balcone, stendino Sauna aperta solo 2 ore al giorno su prenotazione a distanza e solo prima delle 22, quindi non labbiamo mai usata per questo... peccato

The layout of the penthouse was okay

The property was not prepared to guest to stay there. There was so many issues which resulting to a very u comfortable and sad stay for my family and I. All the amenities that was advertised is the reason that we chose this accommodation and they did not work.

sauna