Puerto Santa Ana Luxury Suites Guayaquil

None

I got to the property late after a flight delayed,,and the property owner never informed the front desk so they didn't even know i was coming,,so I had to find a last minute place to stay and lost all the money I prepay for the night smh

Bid apartment with a nice city view. Beds are comfortable. Smart TV with fast Internet. Washing machine and dryer working great.

The location is the only good thing, but it isn’t worth it. The services offered are a scam.

Everything. The organizing for the check in, the apartment wasn’t ready. Without enough towels for us 5. We also went with a little child and we chose this place because of the pool but once there they didn’t allowed us to use it.

The location was good. Kitchen had what we needed. Good aircon

The apartment was clean or appeared clean but everywhere we looked there were bugs/ants. On the table, the kitchen surface, bedside tables, floor, always little ants around. We told the host and they said they were going to fix the problem but be aware in case they don't. Also had to ask the host about the pool and jacuzzi they advertise and show pictures of but they said it is not included, they tell you this in a message after you book, but it's non refundable so nothing you can do at that point. It's false advertising and not acceptable as we booked here over a different place because we wanted to use the pool. The host has told us they will update the apartment information and take down the pictures but it doesn't look like they have yet or will do this because it helps sell the place. I would say to look elsewhere. We asked the host for a discount due to not having all the facilities we were paying for or to waive the card fee and they tried to kick us out at night and were very rude to us.

The host decorated the suite for my engagement proposal to my fiancé. It was beautiful. The property had a nice pool, gym and jacuzzis! The property was in walking distance to risto-bars, coffee shops, restaurants, and other activities.

The bed in the master bedroom was too soft and uncomfortable. The windows in the apartment had finger and palm prints on every window. The dining room table was in the same condition as the windows. Whoever they employ to clean the apartment should not have a job there!