The Sunrise

I didn’t stay. I couldn’t b/c I couldn’t cough up $100 deposit on top of room charge. I had $95 and was lucky to have that as my bank card had been cloned a few days before and account drained. Also Hotels.com says there’s a $17.50 service fee that’s paid in person. It’s actually $2 more and there’s a $20 per night parking fee. Any way zero compassion at this conglomerate of motels. I wasn’t rude. It’s mystifying that they wouldn’t work with me on the $5 until , I realized that they were also going to keep the cost of the room. Kick me when I am down and rob me of the cost of a room because it’s pure profit at that point. And I had yet to receive my deposit back from the previous stay here. My 1st experience was a women that was totally rude to me for no reason other than I booked a room for half the rate she quoted me by using this platform. I was deliberately put in a room that was not the one I booked. I checked that room later that night and it was totally empty. The excuse was someone beat me to the booking, a total lie. This place is at best a ghetto getaway. They bring the hood to you. Their free breakfast consists of nothing but bread and crackers and watered down juice.

Location was very nice

Rooms and bathroom could be upgraded

Our family experience overall was great.. I was very surprised with the hotel, very happy. Clean, comfortable and spacious. Few steps from the beach and the Hollywood boardwalk, really recommend.

Front desk staff are wonderfull

We enjoy our stays always at HBH, customer service is always on point.

Everything we love about these properties

I didn’t end up staying at the Sunrise because the room wasn’t ready when I got there so they move me to their other property Casa Pellegrino Boutique Hotel which was ok with me. The room was clean & comfortable. The area very quite and one minute from the beach.

When we first pulled up and saw that the pictures online weren’t exactly an accurate representation of what we were looking at i was hopeful that the outside would be deceiving, it was not. The check in line was 10 people long, probably because they have one check in for like 12 different properties. The lady at the counter was very brusque and rude. When we got to our room the was supposed to have king, queen, and oversized twin beds, there were two queens and a pull out sofa. The room was relatively clean and the beds were clean. The breakfast was appalling. It was crammed in a tiny room where it looked like they had set up folding tables. They had slices of bread and muffins sitting in some bowls, two kinds of cereal, some granola bars tossed on a table. The pool area was ok with turf areas and grills, it was just overall dated as was the room. The parking was extremely tight and around $20 a day which I didn’t see when I booked. The best thing was that we were a 1 minute walk to the beach.

Its a nice property. But once again ripped off at check In . They charged me 20 to park on top of a resort . I just looked at my check in recipet and there is a resort fee for 17.50 and extra person fee of 25. . So there for iam beind ripped off for 39 dollars yester day and at least the 25 dollar for an extra guest fee . Thats a total of at least 65

The employees