Safe Move - 23 Lancaster House

the bathroom was disgusting it was like it had never been cleaned the bed had gum sticking on the side it was a mess

Not much except it was close to where I wanted to be

Thin disgusting pillows 1 each, no mugs in kitchen no bowls in kitchen only 2 dinner plates 1 badly chipped, when toaster put on it tripped the switch, fire broken off the wall, marks all over the walls. Generally dirty, kitchen smelt of burned on food on hobs, very bad

The location to De Montfort Hall was perfect for our visit. My husband & I were attending concerts there over a three day period.

The communication was minimal right up until the actual day of booking in, then the directions were spot on. Where shall I start? the place was filthy & smelt of cigarettes. The floor was dirty so that muck was transferred to the bed every time it was used unless you wiped your feet off before getting into it. The bed itself was a large single, rather than a double. The two pillows supplied (I asked for additional, but was informed that only two would be provided) were flat as pancakes & you could feel your fingers meet in the middle if you pinched them together on the pillow. We had to go out & buy additional pillows. The sheet had blood stains on it & other unmentionable stains. The strong smell emanating from the storage area under the bed was musty / mouldy. The blinds at the window were missing a couple of slats so there was no way to keep the room dark. There was no mirror near any power point. Only one of the double sockets by the bed was working. The fire escape instructions were upside down? There was blood at the base of the sink pedestal in the bathroom. The shower was so small you could barely lift your arms above your head to wash your hair. The door was off its runners , consequentially, it didn't provide an adequate seal & allowed the water to escape through the gap. The "soap dispenser" had neither soap, or dispenser. There was the sound of constant running water from the toilet cistern. In the kitchen there was one set of crockery, one chipped glass, a frying pan but no saucepan. The sink had no plug, there was washing up liquid, but no wash cloth or brush & no tea towel. I'm not sure what we expected for £50 a night, but I guess you get what you pay for? or less in this case.

Their was someone in property, so the host gave us different room which was very poor and worst.

There were broken tiles, washroom was broken. Worst property

The location is good

One of the rooms we were provided with stank of cigarette smoke and had black mould growing up the walls