Treetops flat2 Hall Green B28

We have been scammed out of our money. they have not returned our deposit of £100 and have been ignoring our and booking.com‘s calls. We left the place in immaculate condition and tidied up the flat. We even did the beds and washed the dishes we used. The stay was fine and she picked up when we needed help with the lockbox, but after that she has been ignoring us. Awful experience.

The layout was really usual and fun. There was plenty of room for our children to play.

It was fairly clean, the beds didn't smell fresh. There were a few things we would have found useful, brush and dustpan, hooks or towel rail in the bathroom. Lighting was very flickery.

as described, perfect location for us .

The bathroom was good, the shower was great.

The Wi-Fi was terrible, we had to use our mobile data instead. There were lots of spiderwebs around the place, the bathroom, the bedrooms and the living area. I sent them a text message about the gas cooker not working and they ignore it! We didn’t plan to eat out during our stay, because my children don’t like eating out; so that’s why we booked this place in the first place- for the kitchen, so we would be able to cook. If it was possible, l would like a refund for the facilities that weren't available as described. I had to make expenses, I didn't budget for. (Preference only)- I wished they had more pillows, and a different style of bedding. The simple the better, but the bed was comfortable.

Kitchen was well stocked and bathroom looked lovely. Relatively spacious apartment. Super communication from the host. Lovely neighbours.

Entranceway was a bit smelly. Whole apartment was in need of some TLC from a decoration/construction perspective. Wasn't particularly clean which was a shame. Shower only seemed to do boiling hot or cold.

We love the location and cleaness,both of my sons love it so much , they feel they are living on top of the trss house and ask to take them back here for next vacation .