Treetops flat2 Hall Green B28

Heating and hot water controls simple to use. Comfy sofa and arm chairs. Lovely dog next door. Fab communication with the owner, happy to answer any questions, helpful with local knowledge (we needed to go and get towels.. I didn’t read the booking properly!)

Location on the app is wrong so went to the wrong place. Was given access details on the day but no address so went to the wrong place, luckily for us it was on the way to where we needed to go! DIY needs doing in most rooms which they haven’t got round to. Didn’t feel comfortable using the plug sockets in the bedrooms as they are not secure but they are safe to use. Cutlery all odd.

NOTHING

PLEASE READ CAREFULLY, DO NOT STAY HERE. The beds were the worst i've ever slept in, rock hard and worn out... The floor would've been more comfortable! There was builders next door drilling and using some kind of power tool at the crack of dawn which stunk the flat out with the smell of diesel. No freezer or washing machine and general lack of kitchen equipment. Oven took three hours to cook some chips. Light bulbs were constantly flickering upstairs. No towells at property, no bedroom furniature other than worn out beds. Vicious dog living in flat next door which terrified my daughter. The dog was peeing through the fence onto the hand rails and steps which made the immediate area outside of the flat stink. I politely contacted the host via text and email multiple times to request a refund but got totally ignored. The flat was so bad that we had to stay elsewhere for half of the week that we paid for. ABSOLUTELY TERRIBLE PLACE TO STAY!!!!

The property far exceeded our expectations!, couldn't believe it to be honest. The owners were fantastic and lovely people to talk too, small touches ie tea coffee sugar etc was a bonus, it was an amazing base for our needs, super close to shops etc, couldn't hear a thing due to soundproofing, sometimes forgetting we were in a city. Activity centre 4 min walk, swimming pool was great, kids loved it. Super value for money!, the space in the apartment was incredible, We will definitely be back to stay. Poppy and her husband have done an incredible job.

Too be really honest there isnt anything we didn't like. "ONE OF THE BEST' places we have rented.

When we arrived we where shocked to how spacious the flat really is . Perfectly situated for all your needs and owner was so friendly aswell . Definitely be staying again , and you recommend to anyone 👌

Access to the property was via a gate and metal, fire escape style staircase which appeared unsafe. It is dark, unswept or maintained and is shared. There is a very large dog in the property next door which jumped and tried to bite my husband. The property was in very poor condition - it was not useable. Whilst there were a number of cosmetic issues such as burn marks on the kitchen worktops, holes in the walls, there were material hygiene and safety issues that made the accommodation unfit for purpose. The accommodation was filthy: 1. The Cooker hob was covered in grease and dirt; 2. Oven caked in grease including the baking sheet/pan provided; 3. Toaster and kettle were both stainless steel but had grease and foodstuffs stuck and running down them; 4. Pots and pans for use were blackened and sticky with grease, there was still food and others caked on; 5. Floor was sticky, there had been spillages and it had not been mopped; 6. Sofa was black at the arms and cushions stained with unknown spills, there were crumbs, old tissues and others down the cushions - further it was broken; 7. Furniture such as the tv unit thick with dust; 8. Skirtings also marked, filthy and covered dust and grime. Safety: 9. Accommodation was on first floor and above but the windows opened fully into the street without any barriers; and 10. No smoke or Co2 alarms were seen nor was there evidence of any PAT testing. The property was not capable of being used as a holiday let. I contacted the host immediately online reporting the issue (photos provided to host) and asking for a call. The issues were so severe that we could not stay in the apartment and so advised the host that we had left and were seeking refund given the property was unfit. This was refused and booking.com did not resolve either. I had to initiate credit card claim. Also had to pay through the nose for last minute accommodation.

Location

Basic facilities, things considered a given at holiday apartments were missing - pressing iron and ironing board, towels, token roll and blender.

The area was quiet, you can park for free in the street.

We were disappointed by the lack of basic amenities. There were no towels, no shower gel, barely enough handwash, no salt, etc. The flat wasn't super clean either, and it was quite dusty in various areas. The frying pans were all overly scratched and unusable. The pillows were not very comfortable either. The communication has been a bit difficult as well as the phone number indicated in the listing was disconnected, and the address indicated when redirected to Google Maps from Booking was incorrect...