Emmanuel Holiday Home

Great park great location

Struggling to get in when I arrived, penultimate day of my stay heating and hot water went off.

The location is great. Lovely views and walking distance from Spanish City and Whitley Bay town. A trip to St Mary's lighthouse right in front of the property was amazing. The van was warm, and the mattresses fairly comfortable. We contacted the owner regarding all the problems listed in the problems section, and she was VERY responsive and by early morning the next day arrived with towels, a new kettle and teaspoons, etc etc. She said the van is getting an overhaul with new carpets etc. She explained she had a new cleaning company and they needed managing to ensure good service. Appreciated her rapid response to rectify matters.

Was advised that the PIN code for the lock box would be sent the day before we arrived. We had arranged a 4pm check in. No code and we had to call the owner and then wait half hour before we got pin. Only got in at 5pm. The property was not clean. The kettle was rusty and unusable. There was no frying pan or towels. The bin was dirty inside. Shower had stuff on the walls. The van is right next to the playground so you hear the kids having fun. There are banners on the perimeter fence, and in the wind they banged incessantly which hampered sleep.

The view was about the only thing to like!

PLEASE READ BEFORE BOOKING THIS CARAVAN This Caravan isn't fit or safe for purpose (well also be reporting it to park dean itself). To start with we got no access code to get the key, I emailed in the morning, text as we were 30 mins away and ended up having to call. - The decking - railing is broken at the steps and the decking itself is unstable at best. Kids have access to sharp screws in places and by the French doors your foot sinks down! Also dirty - patio furniture- all looked so dirty i wouldn't sit on it, nor would the kids. - furniture- the one chair we dared sit on, you sank almost right through it, the sofa is the most uncomfortable thing I've sat on in many years - beds - don't expect much sleep. They are not in the slightest comfortable In general the kitchen space looked nice. Carpets throughout were disgusting and stained, wallpaper ripped in places and it looked like it had got damp in some of the rooms. Handles missing from doors etc. The worst part - when I finally went and read reviews...all of these issues have been being reported for years. And a lot of people have the issue with the access code. Just save yourselves the money and book elsewhere.. I wish we had.

The view is amazing, the property is spacious

Would have been good to have a frying pan and more utensils like sharp knife’s or scissors

Price was reasonable and view was excellent. Situation was convenient for our purpose.

Key box needs replacement, very difficult to see central images due to damage, and no instructions provided as to programming sequence, we really struggled to get the key out. Not possible to use fire as remote was damaged. Several areas of damage within caravan need attention. Key code not provided day before as promised, necessitating phone call before we left.

Modern

Very dirty

View of the Sea and St Mary’s Island

Noisy playground next to the caravan. We had no children.