Residence Regina delle Alpi

perfect location, nice view, friendly staff, garage just below the building

Comfy for a short stay.

Town doesn’t have much in the summer. Access to hotel need finding and was dark. More signage would be helpful.

We checked in and paid when we arrived (at 9:00 PM). When we came into room, heating did not work, what is crucial in winter season. Instead of this we got two small electric heater, at night you can not risk to keep them turned on, can cause fire. Is not enought , when you need to dry clothes after skiing (we came with kids). We went too complain to the hotel reception, but they said, there is a problem and they will fix maybe after two days. Unbelievable. We did not accept this, therefore we complained. At the end we decided to change hotel, was very stressfull because we came at night after many hours on the way. We asked to refund our money, Residence Regina delle Alpi did not response. Did mistake, paid at the checking in, do not do it...Do not recommend, Residence Regina delle Alpi is not customer focused.... We request our money back via VISA and our bank, started reclamation procedure...

location in general was good, the view from balcony was nice. Parking place was available.

No internet (out of order), bathroom door was not closable, it just didnt fit the hole. Kitchen vent was not actually connected to ventilation system. In general the level of maintanance was very badly and cheaply done. Bad lighting in the apartment and house in general, very dark.