Suites at TreeTops Tulum

Nice place to relax

Location

The location is very nice and the outside space of the "hotel".

We had 2 rooms and our stay there was a nightmare for all of us.You enter the rooms and you can not breath from the humidity and the mold .The worst was when we saw the stories in the mold. When we contacted the staff via WhatsApp, with a lot of effort and endless explanations, they showed us another room which was exactly the same, it just smelled a little less.The nightmare continued when we entered the bathroom of the second room and we found paper in the toilet.The service is non-existent and completely unprofessiona and l you can definitely find something better in the same area or in the center without having to sleep in the mold and no one can understand .In the photos you see just a few details.We saw 4 rooms in total and all of them had what you see in the photos.

The decor and the bed. Clean.

Hard to find the location.