Empress House

The location was good.

The place was filthy. The kitchen was not fit for purpose, the bathroom was dirty with the face basin clogged and filled with dirty water. The bedroom was dusty and dirty/

Great value room with extra comfy clean bed and pillows. Smart TV with Netflix and free WiFi. Polite and greeting staff. Free cigarette papers. Modern decor.

Few stains on carpet and walls. Dusty skirting boards needed to hoover the edges, smeared mirror looked like it had been cleaned with a dirty cloth. Found cigarette papers and ring pull from a drink in drawer. More care needed in toilet and shower room

Nothing

The manager was rude, i was locked out my room and then he shifted the blame on me for “locking a fire door” which i have no key or key code for then when i asked him to compensate he said no and ended the phone on my face

The area was noisy and the room and bathroom were not clean. The toilet seat was broken and the shower didn’t have hot water or water pressure. The drain was blocked too so it was impossible to shower and the property manager was unable to offer me an alternative bathroom or suggest whether they could fix it. I was told to find alternative accommodation myself! Would not recommend this place.

It was easy to get to from the motorway

It was unclean. The bathroom had not had a deep clean in a very long time. The toilet definitely had not been cleaned properly as there was urine on the underside of the seat. There was no mat to stop you slipping on the floor and no hand towel. There are no facilities. We had a chair with 3 legs, a cracked, dirty mirror and no body wash/soap in the shower. No tea/coffee making facilities