Umah Kayu Ubud

L’emplacement par rapport au centre d’Ubud

Le chemin d’accès et l’entrée de l’établissement ne fait pas rêver du tout et le bruit de travaux alentour incessant depuis très tôt le matin .

Everything was great, especially the host which helped us all our needs. Thank you again!

This place is a scam - unsafe, dishonest, and not to be trusted. During our stay, money was stolen from a wallet that had been left inside a bag in our room. Later, we discovered that a large amount had gone missing. When we asked about the security footage, the staff immediately claimed that no one had entered the room - even before we explained what had happened. We were then told that parts of the footage were conveniently unavailable, and the staff member we spoke to disappeared for an hour before returning without any explanation. We eventually reported the incident to the police. After the incident, we no longer felt safe and decided to check out 10 nights earlier than planned. However, the owner refused to provide any refund, citing the property’s strict non-refundable policy - even under these circumstances. The overall condition of the rooms is might be better. The mattress is uncomfortable and worn out, with springs poking through. The bathroom door has a glass panel with no curtain, so bright sunlight pours in early in the morning and makes it hard to sleep. Towels were only changed after repeated requests, the TV didn’t work, and they wasn’t able to fix it, and the internet was weak for work. There are also two active construction sites nearby, making it very noisy during the day. What used to be a peaceful pool area with a jungle view now faces unfinished buildings and loud machinery. there are far better and safer places to stay. We would never return.

The room upstair which is like a small house was spacy, clean and so confortable. The bed as the small balcony are your best place to rest after a long day in Ubud. Also, the desk in this room was a true one. With space and a good chair if you need to work with a laptop it us perfect.

Nop

The driver Suriya who picked us up at the airport was very friendly and talkative. The lady who cleaned up the villa and helped us contact the manager to reserve the cooking class was very nice. We had a wonderful stay!

Property is definitely nicer in the photos, but location is great to be close to the main center. Bed is comfortable but bathroom in the upstairs room was not the best, but outside balcony was nice. Pool was quite chilly and after one dip balcony was nicer to hangout and relax. The absolute BEST thing about the property is the staff. Ayu was just the most lovely human being and made our stay so incredible.

Looks nicer in the photos. Now a little warn and bathroom was disappointing, but bed was super comfortable and clean.