hanna's place

Nice place, good area its affordable and close to shops and restaurants. Quiet you can get you work done and still get a good rest in.

The room was clean.

The owner has absolutely zero personal touch. She doesn't phone or meet you in person. I checked in a bit later than planned and was welcomed by the domestic worker who could not really speak English or Afrikaans. I then assumed that the owner would come to my room later to introduce herself but didn't see her that evening. Instead she preferred to keep in touch on Whatsapp. I had to ask the wifi code on Whatsapp and when I asked for an invoice, her replies were very short. As if I was bothering her. The next morning my breakfast was waiting for me in the breakfast room and again, no sight if her. I was given a bacon and cheese omelette to eat and I don't even like omelettes. When I wanted to leave, the owner was nowhere to be seen. When I left, I sent her a message to say how disappointed I was. She then responded by saying she was sick and then sent me a photo of her in bed. Apparently she was sick since the day before but believe me, she sounded perfectly healthy when she sent me a voice note at 5pm. .. If she told me the day before that she was ill and wasnt going to meet me, I would've understood. I'm not sure if she was angry because I checked in a bit later than I said I was going to but I have never received such bad service from anyone at guesthouses or hotels and I have stayed at many over the last 20 years. I read many bad reviews about the lack of touch of this owner and didnt think it could be this bad but believe me, it is very bad. I definitely would not recommend this guest house to anyone. How can you run a guest house when you're not a present host?

Nothing as my mother was told upon arrival that they are fully booked.

The property allowed a booking on the app, confirmed the booking and furnished me with a booking confirmation number. I then tried to call them to notify them that my mother is on the way but their phones were off. Cut long story short, my mother was notified upon arrival that they are full. Mind you this is late in the evening and she had to make a last minute plan at that time of the night. Why does the property allow a booking and give out a booking confirmation number, knowing very well that they are full. It is really terrifying as a woman to travel to a place you dont know only to struggle last minute with a property being fully booked though accepting bookings. Im highly dissaponted for the distress this caused my mother. Never again

Really nice and welcoming people. The pickup from Polokwane airport is a big plus. Breakfast was rich and varied. The room was spacious and confortable. Great stay !

Good communication Friendly host Clean and comfortable