ElMurrs

So friendly So homely and cosy

We booked this property because the photos looked great and it was one of the only decent options left available in Bournemouth over the bank holiday weekend. When we arrived, we were immediately told there was supposedly an issue with the water at the property and were offered what was described as a “better” and “bigger” alternative accommodation nearby. We were sent to another address about 7 minutes away. What we arrived at was nothing like what we booked. It was essentially a room in a house that smelled awful, with stained carpets and walls, no WiFi, no air conditioning despite the 32°C heat, and an old mattress where you could actually feel the springs. It was genuinely one of the worst places I’ve stayed in. By this point we had already wasted a significant amount of time travelling between both properties, and because it was bank holiday weekend there was absolutely nothing else available in town. We were effectively left with no choice but to stay there. I contacted the host, Angie, and explained that I was willing to pay the original £360 booking price for the accommodation we actually booked — not for this replacement room, which was nowhere near the same standard. She insisted the alternative accommodation was “better” and worth the same price, which was honestly unbelievable. Later, the explanation also changed from there being a “water issue” to Booking.com having supposedly overbooked the original room, which made the whole situation feel extremely dishonest and misleading from the start. Overall, this felt like taking advantage of guests during a fully booked bank holiday weekend, knowing people would struggle to find alternatives at the last minute. If you are ever offered “alternative accommodation” by this property, I would strongly recommend contacting Booking.com immediately before accepting it.

The apartment was just perfect for us and close to the town loved it.

Nothing it was amazing.

Hosts were lovely, room was clean and had all basic stuff required

Nothing really.

room was good

constance noise of the traffic couldnt see the garden

Room , parking and location. Small room but enough for our needs

Breakfast options too limited .

Providing GF breakfast

Could do with a new stair carpet

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