Galleria Del Reno

Nice bathrooms and that there was soap was comfortable

Smelled like smoke

The bed was soft, the room was spacious and the bathroom was big and clean.

The guy asked if we could pay in cash when I had stated during the booking that I would pay with credit card. He told us the room would be ready at 14:30. Around that time, I asked if it was ready for us. He then asked us to wait until 15:30. When he arrived, he asked us if we could cancel the booking so he wouldn’t get charge the fees, obviously leaving us in an uncomfortable situation since we would be staying there without a contract. We obviously refused. Later, when he should us to our room, we pointed out that the cable to pull the blinds was broken so we obviously got no city views. He proceeded to apologize and record a video pretending to send it to someone to fix it. I later pointed out that the shelf were the tv and ac remote were were wet and he just dried it off with some toilet paper. We later figured out it was wet because the ac was leaking and making “drop” sounds all night. I also pointed out that there was no fridge and he just said that some previous guests broke it and that was it. No room change or anything.

It was not mentioned before that a tax should be paid and for 10 minutes later check in you should pay 10 euros

Nothing