Highlands Gardens Suites

Clean

No warm water, no towels!

asked for a room with TV and mirror in the bathroom, which was agreed by them but got one with none. upon arrival, no toilet papers, had to call the number given and was brought in the evening. i complained about not having a TV in the room, as per what was agreed and was told that there was a mix up and my room was given to someone else. no compensation offered as I booked there cause of our agreement. The room was not clean and the bed sheets had stained on it, not really sure if it was cleaned. wi-fi is really slow, so watching a movie on my laptop was a nightmare. I will not book there anymore.

The house is in a nice neighbourhood even if it's kinda far from the center of london House was clean and had a nice garden Very Good quality price ratio

Staff wasn't available during the day of our arrival until 7 pm (we called and texted before for information about the check in) The bathroom didn't have a hair drier nor toiler paper

in person property looks the same as in pictures; even though the location is away from centre of london, the public transport is great and the station is near the property. shared kifchen is quite good, has all the appliancds that one needs bur there are just couple of glasses, plates and the rest of the kitchen accessories

there are no towels (we didn’t know that, and we found out just couple of days before our arrival after reading reviews, so we asked the host for towels and we got just one -> there were two of us and we were staying here for 3 nights) also, there was just one roll of toilet paper. sheets smelled like they weren’t changed before our arrival

location and on street parking available

No towels, no wifi, no mirror in bathroom, no soaps, dirty, not sure beds had been changed, floor was dirty. Kitchen was dirty, too. Terrible decorating/ painting job. A depressing stay.