Farwell dream

None

We arrived and checked in on the night of June 12. Upon entering the room, we discovered that the main light and lamp were not working, leaving the room completely dark and making it difficult to see anything. As a result, we were unable to stay in the room the first night. I contacted the property management immediately, but no one came to address the issue until the following day. In addition, the room was not in acceptable condition. The drawers in the nightstands contained black mold, the bed was sagging and caused back pain, making it difficult to sleep, and the pillows were dirty and smelly. We also found cockroaches in the shared bathroom. The car parking was unavailable even on the streets. It costs us $12 per night to park in the parking garage that was about 1.5 miles away from the property. Also during our stay, I lost a pair of gold earrings with jade stones that I had left in the room.

Location next to lake & Rogers park metra

It was in a good location for me to do what I needed to, with perks of being a couple of blocks from the lake, lots of restaurants and live entertainment. The common areas and room were very clean. There was a full kitchen that you could either store, reheat leftovers or cook. There was mini shampoo and a massager bar of soap. It was nice and quiet.

N/A

We were conveniently walking distance from the train station and very close to our family members who live in Rogers Park.

Management went MIA until the check-out date and lack of customer service with any needs and concerns, We encountered 2 strangers entering our "private bedroom with Private bathroom, unit 1c". We attempted to reach out to management, no response. We escalated to Booking customer service for assistance and they were able to get a hold of management, however, their response seemed careless. The shared bathroom and kitchen area needs a better cleaning system with tenants, due to some tenants not cleaning up after themselves. You're almost better off staying at a local Motel for the same price.