Alluvia Boutique Winery & Luxury Accommodation

Best breakfast and facility

The views from the property are incredible, and the location is good for exploring the region. We enjoyed tasting the wine, Olivia was great.

The property needs some investment. The suite is overpriced and felt sterile, it was rough around the edges. The sink in the kitchen was leaking, and the pool area - it was completely dishevelled at 4pm with towels and lounge cushions on the floor, the stuffing was coming out of the cushions and we could only find one clean pool towel, with no staff member visible nearby. Everything seems worn out. Besides some of the restaurant and cleaning staff the service was poor. The food was okay but it strongly felt to us that they prioritised day events over staying guests. We were glad we only stayed for one night. We would have shared our feedback directly but at checkout we weren't even asked how our stay was, we were just presented with a bill that included the room charge we'd already paid. I wouldn't mind but it just epitomised our experience - if you're paying £270+ for one night you expect so much more. This place could be amazing, I hope it improves.

Localização excelente, a propriedade é lindíssima. Funcionários solicitos e acolhedores. Quarto bom e limpo.

O restaurante do hotel poderia ter melhores opções para jantar. Demais tudo ok.

The room was amazing and the view breathtaking! The restaurant was really good too and had a varied menu. Our hosts were super accommodating. We also enjoyed the wine tasting. Will definitely recommend and would love to come back.

Everything was super! Maybe my only complain could be that the pool was not heated.

The setting. The initial, friendly welcoming letters from staff. Helping us with a special request on the day we arrived. The breakfasts were good.

Alluvia was the venue we looked forward most on this holiday, but we were most disappointed with it. During the time we stayed there, the Western Cape was struck with a severe storm. We understand that this made things difficult for everybody, however, since we were not at home, the establishment should have concerned themselves with our comfort and safety and it did not. The restaurant and staff is a big let down. the staff is really unprofessional. Tables were untidy. Their conversations with each other were audible and out of place entirely. The distance from the rooms to the restaurant is quite bothersome - especially when facing harsh weather. We got room service one night, and whilst we paid for it, it was poor quality and we did not want to pay for it. After our first night's stay, we went out and came back after 14:00 and our room had not been made. We struggled from the car in the parking lot up external stairs in horrid weather, to find we had to wait for our room to be cleaned. There was no lobby our lounge. We went back to the car and wait inside it until we could get to our room. they offered us a turndown service once and never again. The room was never cleaned completely. Surfaces were not wiped. The shower leaked and did not drain properly. The phone did not work. The stairs to the rooms are too steep and very unsafe to use in high winds and when wet. There are no alternatives. The place is completely over-sold on the website and Booking.com and does not live up to expectations at all. We begrudge having to pay for it .