Host & Stay - Lowcross Cottage

Great location. Easily accessible.

Microwave did not work. Some instructions for the oven and stove top would be helpful.

beautiful comfortable cottage. clean and homely feeling

difficult to find as a gate was closed over at the start of the road the property was on and there was no sign. microwave didn’t work. I called the phone number and was asked to check if it was plugged in. I emailed pictures as requested but never got any further response. The bathroom needs hooks to hang a towel or clothes on. Bin in the main bedroom would be good. There was also construction going on at the property which we would’ve preferred to have know about.

clean, well maintained, pleasant

Everything about the property was amazing. It felt like home from home, it was clean beyond belief, the fixtures and fittings were top end. The privacy aspect was very good, loved the idea of the key safe when checking in and out.

I thought the check in time of 16.00 and the check out time of 10.00 was unfair. I felt the typical times of 15.00 check in and 11.00 check out would have felt better value for money and the extra hours would have been more beneficial to the weekend. Also, I agree with the refundable deposit, but didn't like the fact we were charged a £10.00 admin fee. I thought it would have been a good idea to provide logs for the burner as an additional option which would have saved having to bring them with us. We ended up at Low Farm by mistake, as the post code was ambiguous, I think if the cottage was registered on what3words, and/or a easy to see sign post at the top of the access would be beneficial.

The location was perfect, very clean and spacious. The property was right next to the woods and a few mins drive into Guisborough High Street. The alpacas at the property made it a special stay for my child.

NA

Host and Stay are the worst booking agent I have ever come across, to the extent that I wouldn't book any property through them again. Total chaos, deluged with emails and even a threat to cancel the booking - the verification process they require doesn't work and I was bombarded with emails. Two phone calls both promised the situation was sorted but the emails continued.

Good location. very spacious and modern. Comfortable, warm and welcoming.

No major issues. But no firelighters or matches to use the log burner. No instructions on how to use the microwave and oven. Only a basic level of crockery. Knives not sharp. would have been difficult if we had wanted to be fully self catering.