Host & Stay - Captain's Retreat

Close to town centre.

Not enough good parking. Too many steps to access property;37 outside steps a further 26 to get to lounge/ kitchen area. Lounge furniture uncomfortable for 6 people. Not enough storage space. Previous highlighted problems with maintainable not fixed.

Good use of space for 6 people although the living room/kitchen opens onto the stairs, for toddlers - there is a stair gate in the cleaning cupboard on the ground floor

Shame outdoor space limited and limited seating but well provided for on the kitchen/cooking side

Fabulous location and well equipped.

Some stains on carpet but otherwise clean.

It smelt of dogs and the carpets were stained

Location close to Whitby

Stained smelly carpet, awful smell in downstairs toilet, used nappy in bin there, table legs broken (wobbles and dangerous), NO internet at all, no TV either - Smart TV (they failed to pay bill) - most of this known about before our stay - see review 26th August. Host & Stay, despite multiple daily texts, messages and phone calls failed to deal with any of this and lied to us and Booking.com claiming the problems had been resolved when they had not. Only discovered bill not paid 3-4 days after our stay started and they actually contacted the owner (why not contact the owner earlier). Expected some reasonable compensation (we paid nearly £1000 for the week). Quoted terms and conditions "However, no warranty is given as to the speed of the Wifi service nor its reliability. The Wifi service is provided with the expectation that speeds/data allowance may be limited, and no compensation will be given as a consequence of slow speeds/over consumption of data usage." Service was not unreliable - There was NO service, NO Internet so NO Wifi and NO Smart TV (and they knew this before we arrived). The owner had not paid the bill so the service was disconnected. Despite multiple promises and guarantees, they offered no resolution for this, no temporary solutions, no fix to the property's poor condition, no transfer to another property (as Captains Retreat not fit for a weeks stay). I would avoid this property (the condition of this property so neglected and barely livable) and Host & Stay like the Plague. I would not take the risk. Have stayed and rented properties in UK and around the world and this is my worst ever experience and to be so disrespected, ignored and lied to by Host & Stay and the owner is unacceptable.

Comfortable accommodation. Very handy location. Well equipped kitchen

Wi fi and television not working no reply to calls or emails whilst there over weekend to help. Sofa seemed very unsteady and creaky.

Great location near centre with parking which is a must in Whitby. View of Whitby Abbey from landing window. Love coffee machine but take your own pods. Attractive apartment and well fitted. A lovely stay.

Take note - 40 steps to apartment and another 26 steps to the top floor - not great for some people.