Spring & Haven

Nice & remote & a few miles inland away from conwy

The gardens were overgrown so weren't of any use to us

No communication before arrival including details of where to collect keys. Very basic accommodation with a strong smell of damp throughout. Needs a degree of TLC both inside and outside.

Plenty of space in the cottage.

The double bed was quite small. Furthermore everything was quite basic. Just enough to make the stay comfortable enough but that's it.

staff were friendly and helpful, the location was lovely, the cottage was spacious. I feel bad not giving the place a better score, but it could have been great with a bit more attention to detail.

The cottage wasn't particularly well equipped - no bedside lights in the twin room, no teatowels, dish cloth, oven gloves, short of toilet rolls for a 3 night stay. The kitchen area felt grubby and the floor needed a wipe down.

Quiet rural setting, set well back from road. Sofas and beds comfortable. Impressive TV setup. Well supplied with kitchen stuff. Hot water always available. On site bar great.

Heating didn't work. So radiators and thermostat pointless and place got cold after dark. Couldn't dry towels. Had to fix the bathroom door handle which had been kindly left on the floor. Lots of grubby corners, tired or damaged decor.

Location and Cleanliness

Property was poorly equipped, not enough glasses for example. Door handle to toilet wasn't attached correctly and fell off, rear garden overgrown and not serviceable, willow tress blocked the satellite dish rendering the TV unusable (until we figured out what was happening) and main property gardens were a dumping ground for broken white goods. It's a shame that the details let this property down when clearly the was effort to keep clean. Sadly the hotel didn't seem interested in providing food or breakfast so we used the pub down the road Y Bedroll for evening meals (which was excellent) and cooked our own breakfast.

The Location

Milk supplied in fridge but no tea and coffee Poor standard kitchen Lack of pots, utensils and pans No freezer No tea towels Rubbish utensils plastic cheap Grimey liquid in cupboard under sink Only 3 mugs for 6 people Broken CD player Having to walk through one bedroom to another bedroom. Dirty shower curtain No pat testing on electric appliances No carbon monoxide detectors fitted

We booked the 3 bed, the bungalow was luvly and comfortable, but could not connect to any WiFi and no hairdryer as stated.

Staff not very helpful ,hotel near the bungalow was never open for any queries, we spotted a man outside the bar who worked there and asked for WiFi code he told me and walked back into the bar and shut the door behind him which I thought was very rood, the code he gave me didn't work either. He also said their cook had gone home ill so don't expect to come for dinner as they had nothing?? If your just going to stay in the bungalows and go out every day its luvly but if your relying on the hotel also then give it a miss. The room we had had a ajoining door into next doors 2 bed bungalow which I thought was a bit strange, it had a lock on but didn't feel comfortable atall with that and was told not to open because we would be in next door and presumably next door would have been told the same it was only a turn lock like you have on a bathroom door no key, either side could open.