Birdie Lodge

The location was fantastic, great surroundings and very peaceful.

Upon arrival, we found the lodge to be unclean and not properly prepared. There were no basic cleaning facilities provided, such as a dustpan and brush or a hoover, which made it difficult to address the condition ourselves. There were also insufficient glasses available, and we had to request additional ones. The toilet seat was broken on arrival. The sofa bed had not been made up and was in an unacceptable condition, with visible dirt and dog hair. No bedding (duvet, cover, or sheets) was provided for it. As a result, it was unusable and remained unused throughout our stay. All of these issues were initially reported by phone on Friday, where a message had to be left due to no answer. Having received no response, we reported them again in person at the office on Saturday morning. While the toilet seat was repaired and additional glasses were provided, the remaining concerns were not addressed. In addition, the hot tub was not maintained during our stay — the water was not topped up, cleaned, or treated with chemicals. The fridge also contained leftover water from previous guests, which had not been emptied. The bed in the double room appears to be a lift-and-rise bed, and when sitting on it, it makes concerning noises as though it may be faulty or unsafe. Previous guest details were left on welcome information packs. Overall, the lodge was not cleaned to an acceptable standard, and we were left having to clean parts of it ourselves. This significantly impacted our family stay.

Fourth time staying at Brian's Lodge. Excellent location, close to York etc. Children loved the hot tub and lodge was very clean on arrival.

Noticed as the years are passing less and less facilities (pans etc) so have to bring a lot of things from home. Toilet seat which was broken and reported on our visit Christmas 2024 was still broken this time. Also the door was really difficult to close and needed slamming, not ideal when you are with children.

Nice area

Hot tube was fixed with silicone, as soon as we tried to adjust the water spa massage the knob came of , loosing nearly all water from the hot tube, after letting them know someone came and turned the hot tube off,and locked the switch, we payed for services and where not able to use, more than that, keeping the deposit money for ,,misuse "

Great location. JJs bar and restaurant is really good but could maybe do with more dog friendly seating inside. Hot tub great. Staff all friendly. Golf was also good.

As previously mentioned in reviews the double mattress is awful and needs changed. There's a huge dip in the middle of it and it's really uncomfortable. We have hardly slept. The lodge didn't look as if it had been cleaned when we got in which was strange as we tried to have an early check in but were told the cleaners hadn't finished. We ended up ringing reception the following morning as we couldn't stay in such a dirty lodge any longer. Reception were very nice and cleaners came straight out. We left for a few hours to let them get on with it and it was much better when we returned. However it could do with a really deep clean throughout, especially the carpets. Lots of dogs running about freely even though there are loads of signs saying they should all be on leads....this needs to be enforced more and maybe have an area set aside that they can be allowed off. We have stayed at this park 4 times now in various lodges with no problems whatsoever but this now will probably be our last.

Very modern and comfortable good space hot tub well looked after

Main bed could do with new mattress it dips in the middle but still comfortable to be honest.

The lodge was well equipped and lovely and clean. Great area on the site and had full sun all day. The meals in the golf club were amazing value. Will definitely be back.

The matress in the master bedroom was very soft and uncomfortable and probably needs renewing . This was the only thing that was at fault.

Hot Tub was great, staff were friendly and it was spacious

The extra bedding for the pullout bed wasn't there even though we'd booked for 8 people, found the pillows but no spare duvet. Slight damp smell in living space.

We had a few issues when we arrived but reported to the reception and dealt with promptly, could of done with privacy screening around the hot tub, we didn’t feel comfortable with people coming past, felt like we were being watched, cabin next door had screening around think that would of been better

A fab stay. Simple check in and check out, immaculate accommodation. Thankyou