The Old Coach house- a delightful home from home

A lovely, spacious house, very clean, with four large bedrooms, close to the centre of Witney - it was a great location for spending time with family and exploring the Cotswolds

The kitchen was slightly underequipped (eg. no oven gloves) and the recycling requirements were not clear.

The location was lovely, walking distance from lots of bits and bobs in Witney. The layout is great for hosting a few friends - kitchen/diner and then large living room area too and big garden! The rooms were all a generous size and all 9 of us slept comfortably - 2 of the rooms have ensuites and the other 2 rooms share a bathroom. When we asked only a few hours before about extending checkout, they were happy to provide checkout at 11:30 vs 10am which was handy and allowed us to tidy properly Parking fits 4 comfortably, could maybe get 5 with some Tetris-style parking

The hosts were hard to get hold of on the run up. We had a few questions which we didn't get answers to until the day before e.g. around parking, kitchen amenties, and things in the local area. The kitchenware selection was limited - mix and match champagne glasses for exactly 9 people, limited baking trays/cooking assets, no oven gloves and just one tea towel so if you plan to host a dinner you might benefit bringing a few bits yourself. There also were no additional bin bags, any dishwasher tablets, and 1.5 toilet rolls per bathroom - aka 4.5 toilet rolls for 9 people for 2 days so we had to buy more. When we asked about dishwasher tablets/bin bags we did eventually get a reply and the cleaners dropped some over but by this point we had bought some so we could keep the place tidy. We were asked to pay a deposit outside of Booking.com on the day of arriving in addition to the payment we already made. When we followed up never got a clear response about it These are pretty minor things so all in all a good experience but they can make things difficult/awkward for a birthday surprise weekend!

Good location good size nice bedding and towels

Needed a few extra touches that a lot of properties provide now . No salt pepper ketchup , poor selection of trays that fit in the oven , no cling film or foil . No shampoo conditioner or body wash … these touches would make the place a WOW . Downstairs room and bathroom very dusty . Dirty outside table . Very small thin ( pathetic) dishcloth !!! Come on housekeeping or maintenance team spend a few pence more and get a WOW your competing with such great places these days

Location within easy walk of Witney town centre as described

Cleanliness - interior kitchen bins not cleaned, sofas grubby, sitting room floor not vacuumed correctly, external area not swept, bin area broken bags and rubbish strewn, dog excrement visible on gravel, Contact - received so many emails about arrival and checkout and extra payments it became annoying. I tried to contact property with number provided to complain when we arrived and no one got back to me for 24 hours.

The location of the property is brilliant for exploring Witney and the local area.

Communication ahead of our stay was virtually non-existent, I messaged 3 or 4 times in the weeks / months leading up to our stay to confirm the bed setup we needed and I did not receive any response. The property itself was fine but it’s very badly appointed for the number people it sleeps. There was nowhere near enough crockery / cutlery and only 3 small blunt knives for preparing food. Our party of 6 people stayed for a week and property only had two bin bags and 3 dishwasher tablets.

Large, spacious, light, good layout downstairs. Staircase leading upstairs is spiral so could be a problem for anyone who has difficulty walking. Upstairs could also be tricky as there is steps up and another set of stairs to one of the bedrooms. Bedrooms were lovely, good size and nicely decorated. Garden and terrace area were fab. Large and enclosed, so safe for dogs and children. Terrace outside was spacious with comfortable garden furniture

Stairs were tricky and steep but fine for able adults

Great location as walkable to all facilities in the town.

A couple of the towels had marks on them. We had issues with the fire alarms but once noticed to the agent they were quickly fixed