The Beach House - Cromer

The size and location

Not cleaned to a good standard

Good location, large house with spacious, comfortable rooms. Good facilities in the kitchen and great use of small outside space with hot tub.

The house was unclean and tatty in a number of areas. The description stated disabled facilities were available on the ground floor, but we were not aware of any such facilities. Given the size of the house another toilet was needed ideally on the ground floor. Some of the furniture and decor was old and dated and overall the house needed some TLC!

Fabulous house , it oozes love , great location . Thoughtfully presented with a fantastic games room , 2 lounges so you can watch different programmes or just sit and chat whilst the children are occupied . Great kitchen and dining table , we cooked some lovely meals and ate and chatted round the table . Laundry room for guests staying longer than a few days. Hosts quick to answer any queries . WiFi super fast. Already booked for next year .

Lovely property, loads of space, clean, lots of great facilities and really enjoyed the hot tub!

Well equipped and very spacious and comfortable

N/a

Big well laid out comfortable and practical house.

Two positives, Xmas decorations were beautiful and very close to town and the beach

If you're coming in the winter months, bring warmth with you We came for xmas and the heating didn't work, only the rads on the first 2 of 5 floors worked. A plumber turned up, did some "repairs" and then completely broke it so none of the radiators worked at all. Spent ages trying to figure the Google Nest in case that was the problem to no avail as had no instructions. So we had no central heating for 3 of the 4 days we stayed over Xmas. Host tried to send a plumber on xmas day but didnt communicte this despite me asking to communicate via booking.com or telephone, so he turned up with no notice and we didn't know he was there so couldn't let him in, to which the owner said "oh well, will have to wait now" and left us with 4 tiny 30cm storage heaters for a 6 bed house over 5 floors. Shocking when we've paid a small fortune to stay over Xmas and one of the coldest months of the year with two small children. Appreciate there is a suggestion to leave keys in the keysafe at all times, but with two small children, not a risk we could take. Very disappointing hosting, could have been avoided with better communication. Central heating should have been checked before we arrived. If this was me and I had a property where the heating wasn't working, I would attend personally out of courtesy. My 2 Yr old daughter became really ill and the rest of us got stinking colds. Additionally, its a poorly equipped kitchen when at full occupancy, had to buy extra baking trays, no Scissors, not enough pots or pans, no proper carving knife or knife sharpener, it's poorly lit, and very narrow. A full load of towels and bed linen left dirty in the machine. The tumble dryer got an error code and we had to de fluff the filter. No door on the lounge so it was freezing. One of the bathroom doors was nearly off its hinges and wouldn't lock.

Fabulous location, fantastic kitchen space and rooms.

The heating was inconsistent within the house, some rooms hot and others cold. We would have appreciated the heating to be on on arrival. There were no logs for the fire as described. The quilts were thin, and we all agreed could have been better quality duvet/pillows. Top floor toilet needed attention, and some of the electric points needed attention including the lights outside the property which one of our party fixed. We also noticed the toilet brush was dirty and needed cleaning.

Location, spacious, great kitchen and dinning set up for extended family

We couldn’t find a single set of instructions for equipment etc esp the heating system.