Rakuten STAY VILLA Hakone Sengokuhara North Wing 101 or 103 BBQ terrace Capacity of 10 persons

It’s a nice villa, very comfortable for 6 people. The loft bed was a bonus for my kids.

We stayed in the north wing and the parking was quite far away. Clearer directions for the walk back from Carpark to villa would been good.

everything

Good location.

It is described as a villa that can accommodate 10 pax. But that is only because mattresses are thrown all over the place. There is only one bedroom. The carpark is far away. The villa is generally very cold and cramped with barely enough space to open or store luggage.

Centrally located for many activities near Kahone. Clean, modern and well deaignes for comfort and enjoyment

Facility

Parking

Fully equipped from BBQ to Shabu Shabu and capsule coffee machine. Private hot spring and foot bath are fabulous

You need a car to stay there and the car park is a bit tricky to find according to the instruction provided

Very clean and well-equipped property and the onsen on the first floor is really great! However, be aware, there are no two rooms as it seems to be the case in the pictures. There is only one bedroom and a mezzanine area with a double and a single bed, but no four walls and a door-this is not a second bedroom! This should be clearly shown.

The check-in process is very problematic: the tablet provided is too slow and too many information need to be typed for each guest (if you pause, you need to restart all over again!). All guests have to be available for their photos to be taken and at the end you must a 'call-centre' to complete the process. It took me nearly an hour (no exaggeration) Please just provide a scanner for the passports!!

The house is an excellent size; the bath and foot bath make this whole rental worth it.

The parking situation is awful and super confusing. The map provided is for walking, not driving, if you’re in the north building it is extremely confusing and frustrating and quite a hike from the parking location (which took us an embarrassing amount of time to locate, then walk back, in the mud and rain). The stove was really challenging to figure out how to work and we could only get one burner working. It was really dark inside too, the lighting wasn’t great.