Host & Stay - Rock Cottage

Close to all amenities..lovely view over the marina ..The cottage was very clean and comfortable.

The property was in a good location. The living space was spacious. We had a lovely stay and I’d consider going back.

Initially I struggled to find the door to the property and after that it was a bit of a challenge to get the push chair up, however once she was out I was able to just drag it up and down. The property was tidy and clean however it could’ve been cleaner- dust and dirt on the floor ect the shower didn’t work so we had baths all week. We were able to log onto the internet but it didn’t work. The TV remote also didn’t work so Chanel’s had to be changed the old fashioned way. My biggest issue was that I foolishly left my Amazon fire stick behind the TV. I immediately contacted booking.com and host and stay to ask if this could be sent to me. They were unable to get in contact with the cleaning team. I continued to contact them and I’ve never been able to get a reply or get it back. The item would’ve been easily found and it seems my loss is someone else’s gain.

Good location for the town. Comfortable mattresses and easy chairs. The shower and bathroom were great.

The cutlery and pans needed to be cleaned before use. The rugs also needed deep cleaned to take animal hairs out. The bunk bed frame was broken in several places and so we decided that the top bunk bed was not safe and took the mattress off to use on floor. We could not use the wifi despite contactimg three helpful host and stay staff by text.

Location was excellent, warm and cosy, clean throughout, beautiful views

Bit basic, no dustpan and shovel to tidy up, bunk beds were too small for adults

Modern. Close to Whitby centre

Heating broke. Could not turn it off, so flat was boiling hot at 26 degrees. We have the same boiler monitor so we knew how to use it.

The apartment was warm, cozy and modern. very nice view from the window.

Very difficult to find the place as the flats numbers are all over the place. We tried to contact customer service but we were told to follow Google map. There was few things broken in the apartment: table lamp and shower head rail. The fridge was really small and no shelves. It was not possible to adjust the heating to the right temperature.

perfect location

no outside lighting, visiting at the end of October with darker nights made the walk from the road to the front door quite dangerous, uneven cobbles covered in leaves with no lighting. The cottage would also benefit from a full length mirror.

I was impressed with the amount of correspondence and reminders I received from host and stay, made to feel very comfortable and the whole process went really smoothly.

I would just say an outside light when accessing the property would be really useful, the cobbles outside leading to the cottage are very bumpy and I had a pram so at night it was quite difficult to manoeuvre the pram without lights.