Host & Stay - Rock Cottage

Great location

The floors needed cleaning as they were covered in spilt coffee and food. The extractor was removed so we couldn't use the hob. The fridge made gurgling noises every time you closed the door. The wooden trim around the counter was hanging off. The wallpaper is starting the come off the ceiling There was cobwebs in every room The main bedroom door was hanging off its hinges and could not be closed General maintenance needed The Internet didn't work so no tv either

Beautiful appartment amaxing views internet did not work as router was broke but managed with phone but they offered to come out first day to fix it.

No wifi

Self catering, so not applicable.

TV reception was a bit rubbish, had to download every thing we wanted to watch. Couldn’t get lots of stations. WiFi was VERY Intermitent. Shower holder was broken, so couldn’t really use it, had to stick to baths. DID NOT agree with £30 Breakage cover which was unreturnable even though there was no damage!! Had paid for the holiday before we were notified of this, otherwise we wouldn’t have booked! Considered the way this was done to be extremely sneaky!

Great apartment, plenty of space Comfy, clean

Noisy boiler! Shower bracket & holder were broken.

Property was spacious and reasonably clean served the weekend stay well

Directions to get to the property were very difficult to work out it did not state you needed to go around the back up a cobbled lane the photos show a gate which does not lead to the property took us a long while to find it and ended up knocking on doors for help

Location

arriving we found a pair of dirty thongs on the bedroom floor (lady's pants). Went for a shower, but unfortunately we couldn't keep the shower head up it was broken. You would have thought the cleaner would have seen this, and the bedroom door was hanging off.

Good location. Good size.

Hadn’t addressed previously commented on issues as mentioned in previous reviews. Very light thin blinds that don’t block the light so woken up early by the sunrise and a child who thinks if the sun is up then so is she. Left one loo roll for the whole stay which had been commented on previously in a review left. No washing up liquid left even though I had specifically asked if we needed to bring any and with a busy weekend planned (arrived late friday and was out all day saturday) we didn’t realise that we couldn’t wash the few pots we had used until Sunday morning (local shop was shut until after checkout time).

The location is the only good thing about this FLAT not a cottage. The lovely ladies who work in the laundrette under the flat who helped us.

The fact its advertised as a cottage NOPE it's a flat above a commercial laundrette. The state of the entrance area as you walk in is disgusting the fact it wasn't even ready by the time we got there at 4pm but you have to be vacate by 10am. Then the No WIFI and with 2 kids that's not really a good start considering we only booked it because of that reason. And when contacting the owner Simon who can most definitely talk the talk so nice so understanding but who also bare face lies to you . Oh I'll send someone to fix this I'll come myself to fix this no such thing. Again the ladies of the laundrette tried to help us hence we got the owners number. Please please please take note of other reviews because I wish we did.

Space was goog light inside clean had a 60 minute make over

Foot path to property filthy muddy unkept ,tv did not work,phoned up waste of time ,extractor over cooker was broken ,no garden as advertised and is defiantly not a cottage it’s a flat above an industrial laundry,no internet computed in but didn’t work ,as for £60 for cleaning not worth the money stopped in better for half the price would not book again and that doesn’t happen usually ,if you are elderly you should put this on discription because the ramp up to the flat is leathal greenwet slimy,not pleased at all ,very very disappointing,tv is a general commodity and if you carnt get that right you are doomed ,no card in sky box that was from the 70s by the look of it and worth ten pence disgusted will not book with host and stay again after this experience yours very disappointed customer after booking with you on numerous times 🤨🤦🏽‍♀️

Location

1. On arrival - the instructions don't mention how to find the property it was luck and a nice chap who was staying close by who had stayed there before - he said you'll never find it alone - you go up that slope passed the tip that is outside the back of the property and by the way there is no sign unlike all the other cottages! On arrival outside yes it was an absolute tip -it would take an hour of someones time to make it presentable and welcoming! 2.On getting into the property no WIFI even though there was a poster with detail on I rang H&S they just said oh yeah its an old one the owner has given us another (WELL CHANGE IT THEN) I missed a TEAMS call planned for work whilst messing which caused me issues. Then when I did get onto the WIFI with correct code we could only get the laptop to connect no phones. 3. So I thought lets watch 30 mins tv as we were shattered and yep you guess it the TV didn't work - no signal we rang to get it sorted three times and emailed, on the third time to be told it wasn't host and stays issue it was the owner who wasn't responding and he was responsible not them. 4. The property clearly hadn't been cleaned properly - only the beds and bathroom. There were some really weird pellet things all over the rug which my dog found immediately so we had to methodically pick them all out of the furry rug to protect her from eating anything dangerous. 5. I thought oh i'll have a nice warm shower and we'll go out but yep you guessed it shower (noted as being broken in reviews previously) was still broken and just placed on a broken mount so you had to hand shower - no nice relaxing shower for me. We had no TV or WIFI for the stay therefore spent 99% of time forced out of the property which wasn't the plan - not a relaxing break and BTW Stop calling it a COTTAGE IT IS AN APARTMENT PEOPLE!