Clifton Jewel - 4 bed townhouse with parking. MyCityHaven

Beautiful old town house with a amazing roof top balcony, lots of space and very central to Bristol City centre

The middle shower has low water pressure but the both en suite showers were perfect

Brilliant location. Within walking distance of central Bristol and the quay. Private and Well equipped. Nicely decorated.

Items left in sink on arrival and rubbish bags left from previous visitors in back garden area. The time consuming way to pay for this property with all the extreme security of uploading of documents, signatures and photo, enough to put people off using the property. This is a lovely property but lots of effort to book.

Size was brilliant for the party size and the ability to make into twins was amazing

The showers were fine for what we needed but weren’t amazing

The location, spacious, parking, comfortable.

Shower in middle bathroom didn't work Toilet seat broken Could be cleaner

accommodated group of 7 comfortably

shower didn’t work in master bath. no blow dryers. hand soap only. no kitchen supplies whatsoever - tea would have been nice.

Location good. Cleanliness and garden facilities bad

Carpets filthy and burn marks on them. Wooden floors dirty. Cupboards dirty. Cooker pans dirty. Rubbish piled up at front door. Gardens full of weeds and unsafe decking. Not enough towels, toilet paper on arrival. Toilet seat in one of bathrooms unstable and unsafe ( elderly occupant could have had nasty fall!)

Great location, social space and garage.

It would have been even better with a coffee machine / cafetiere, serving spoons and enough knives snd forks for all 8 guests (we had to buy extra forks). Another en suite would mean that we'd book again.

The location was excellent. Parking was useful. The layout of the property was nice and the beds were comfortable and linen freshly laundered. The host was initially very helpful I had to call him twice. Once to report the freezer and a second time about the lack of cutlery which he swiftly brought round. However sadly he didn't respond to an email I sent highlighting with photographs of some of the other areas of concern.

This property is not actually a true reflection of what is advertised, and it seems that no action has been taken from previous reviews online and My City Haven have only responded to the positive comments The house in desperate need updating and a thorough clean. For the amount of money that we paid we were very disappointed. The standard of cleanliness in the kitchen was appalling. The freezer was completely frozen shut and we had to partially defrost it to use it. The saucepans and baking trays were all dirty and the saucepan lids greasy and had food on them. There was waste food and gunk in the bottom of the dishwasher and the filter clogged up and food stuck inside. I had to clean the filter and run a cleaning cycle before we felt able to use it. Much of the crockery is chipped and glasses cracked, there were only 3 forks in the grubby cutlery drawer. The grill element is hanging down and probably should be condemned, the toaster is broken and I retrieved a mangled slice of bread and a pikelet once it had cooled down from smoking so much it set the fire alarms off! The windows don't open in the lounge or front bedroom and the blinds once pulled down wouldn't go back up. The family bathroom shower hose is kinked and balances precariously on the wall. The bedside cabinet drawer is broken and the 'sunny patio' decking is slippery and dangerous. I feel there should be some sort of recompense/refund available to us as we have to undertake what should have been routinely cleaned and checked by the housekeepers doing the changeover in this property.