Swansea Cosy Stay

Location

Cleanliness

Soiled mattress and mattress protector No pillow protectors Very difficult to get tv reception. No hairdryer No washing up liquid

A great location for Swansea city, the neighbours to the right were very polite and helpful. A shop for any supplies right around the corner. All the facilities you needed were present in the property.

The garden area was very overgrown and untidy which was a shame as with the nice weather it would of been nice to sit out there.

Proximity to the town centre

Where do we start? Very dirty, strong smell to humidity, really bad kept back garden.

Location and communication.

No bathroom upstairs. The layout is uncomfortable as got living room, kitchen and bathroom downstairs and two bedrooms upstairs. Two single beds one is squeaky and curtains very thin. Would need eye masks for better sleep. Garden could do with tidying up and mouldy bathroom sealant replaced.

It had convenient access to the town and university.

The owner rang me with the keysafe code upon my arrival to Swansea. I went to the property with my partner, My Father and Wife. We usually stay at the Premier Inn but this was so we'll advertised we thought a sea view apartment brilliant a bit more space. Boy how we were wrong! I didn't like any of this experience at all. Sadly the property has been misold by the owner and booking.com who have both stopped replying to my messages when asking for a refund. I only spent 10minutes in the property before we eunamously decided to leave and book a hotel nearby.

As soon as we entered the property there was an immediate smell of damp and mould. We explored a little further to our horror we found used condoms and wrappers on the back door step and a trashed garden that was so overgrown and full of waste we couldn't even escape outside for any part of the trip. There was stains in the fridge from spilt milk. Damp and mould in and around the bathroom. The narrow deep staircase going upstairs was difficult to climb for the less abled members our group. There was damp and mould in the double bedroom. Black spit mould all around the bath seals downstairs. We found beer tops around the lounge and crumbs sweet packets tucked down the sofa. The grey towels on the bed were stained and the decor was self adhesive in the lounge and peeling back due to the damp. Booking.com advised they were trying to calm the host to arrange a refund and as the host was not responsive they said they would file an official complaint after 24hours. I then wrote to booking.com to provide photo evidence and another adviser responded to me saying they couldn't get hold of him so I should try directly. I tried to respond to messages but have since found that my responses have been disabled. I actually work in a hotel myself and have alot of knowledge and understanding of the booking process and subsequently use booking.com not only as a customer but from business perspective to. I feel both this host, property and booking.com have completely failed me on this occasion.