Host & Stay - Wood Street Cottage

The cottage is centrally located in a quiet back street. The town centre is only a short walk away, as is the Bowes Museum, the Castle and the river. Cleaning and the amenities offered, are of a good standard. Host and Stay are very prompt in replying to email queries. Electronic Guide book.

The overall cleanliness is let down by the stairs, living room carpet and rug being dirty and stained. The freezer was still in a largely unusable condition (as per an earlier review). No oven gloves (also as per an earlier review) and the rug in the main bedroom is a trip hazard as the corners curl up. Only 5 mugs and 5 tumblers. The shower – a tepid shower or a warm dribble. There is a security deposit charge which was not mentioned prior to booking. A £5 charge for transacting a security deposit of £200 on a credit card or £25 for deposit insurance - it has to be either or! Too many emails from Host and Stay We did contact Host and Stay while we were on holiday regarding some of the above, who said we did not give them 'enough' time to rectify the issues. Given there had already been ample time for them to put right some of the previously reported issues and they had not done so - how long would be 'enough'?

The area at the back of the property was poorly maintained in comparison to the rest of the cottage it was quite scruffy and in my opinion let the property down.. Despite the cottage having very good facilities being decorated to a high standard the lounge was quite small and I do feel the cost for just 2 nights was rather high...

Everything Home from home

Nothing

Close to town and very clean. Very good accommodation. Would use again.

2nd bedroom a bit small. Didn't say key box at back door. Struggled to find initially.

Cottage lovely, very convenient to walk into town centre Friendly helpful neighbours 😊

Could not find instructions for oven or microwave Unable to find oven gloves

A beautiful cottage in an excellent location, close to the centre but off a lovely quiet street. Very comfortably furnished and we loved the sunny garden. Definitely recommend a stay here and we'd love to come back!

Please don't stint on loo roll, and it was very cheap quality, plus there was no hand soap in the bathroom so we had to buy our own of both items. The freezer needs defrosting, as you could only open one drawer with some difficulty.

Very clean and comfortable. Everything we needed was provided. Quiet and secluded. Walking distance from shops and amenities.

Access by large car was tight as the lane is narrow due to parked vehicles (although passable with care).