Avocet House

Location was great, property was quiet and there was private parking. It was also warm with the heating on. Perfect for a short stay to explore Wells and if you were planning to eat out for the majority of meals.

The duvets were thin, not really suitable for winter. The sofas were not very comfortable and the kitchen was not really well appointed if you were planning to stay for a long time/do lots of cooking. Some of the decoration was quite tired (scuffs and bashes on walls, around radiators etc).

The location was great, just out of the hustle and bustle but only a short walk and there was entertainment, food and drink. The securely fenced garden was great for the dogs and parking at the back was good as I would have been wary of parking on such a narrow road. The instructions left for operating shower, water and heating etc. were straightforward and easy and the touristy info was helpful.

I'd be being very picky but the guest towels were a little worn and I couldn't find an outside light directly on patio.

great location - easy walk to the beach and the local amenities. Ample off street parking and a spacious kitchen/diner ideal for family time.

the level of cleanliness wasn’t as expected - I did contact the owner and was told that the clean was an emergency one as he wasn’t expecting to rent out the property. However, the level of grime in some areas wasn’t as the result of a last minute clean that perhaps wasn’t as thorough as it should have been but had built up over a considerably amount of time. The cooking utensils looked liked they had never been cleaned and we refused to cook with them so had to eat out for every meal which made it an expensive last minute break. The towels provided had seen much better days and had very little absorbency and some had holes in them and there was only one per person which is fine for a short stay but makes life complicated for a longer stay when the weather isn’t great. There was broken furniture in the bedroom; the washing machine was hidden under junk…. the divan beds in one of the twin room could do with a good clean. No pillow protectors and quilts that weren’t pleasant when the duvet covers were removed. A litany of moans I’m afraid, but the owner is going to refund the cleaning costs and will paying an ex gratia payment of £50 to put towards the cost of feeding the 4 of us.