GuestReady - Modern Duplex, Neo-Classical Building

Great location, difficult to find

Not enough toilet paper

Lage war super.

Bewohner im unteren Appartment haben jeden Abend gekocht. Leider kamen die Gerüche durch unsere Dunstabzugshaube ins Appartment. Der Geruch war so beißend und die Zimmer nebelig, dass wir trotz Lüften schlecht geschlafen haben.

Location and beds

The management has been outsourced to a company called ‘Guest ready’ who are anything but guest ready. We had several issues with our stay, including the fact that there was no one to contact by phone when we couldn’t locate the property, that there was no advanced notice that the building is inacccesible by car and requires a lengthy walk up several flights of stairs just to get to the front door. There were inadequate provisions for a 4 night stay for four people, such as toilet paper, no dish towels or washing powder, cooking utensils, mugs etc. All our responses were answered with AI responses and no help whatsoever. We rang the phone number provided on multiple occasions and were left on hold indefinitely. On top of this, the description was not accurate. There are 2 flights of stairs as soon as you opened the front door. The flat is not on the ground floor, nor is it “an adventure to find”, which was the response given when we asked them in advance for directions. Very disappointing service.

Location was great, 5 minutes walk from the River and the Square Value you for money due to sharing the costs as two couples

Only One hand towel between 4 people, even though we had 4 small bath towels. No Tea Towels to be able to dry pots from the kitchen Hair Dryer was missing and new one was brought to us. Do not agree with one small hand towel allocated for the 5 night stay!! if we wanted extra hand towels pay extra. No Tea Towel available Following Covid back in 2020 you would think it is not too much to ask for 4 small hand towels allocated and no tea towel available.

The flat is well equipped with all the necessary amenities. Close to the river - excellent location.

The front door lock was giving issues from the check-in day, the next morning our key got stuck in the lock, hey charged us to fix the lock - I would have assumed this will fall under maintenance, as the lock was not working perfectly from the start.

Great location and beds are super comfy

Although it wasn’t a problem there are a lot of stairs