Radford Place - Central Exeter - Patio & Garden - Beach - Chiefs - Uni -WiFi

Very central location and good property, very quiet street and house; patio garden a bonus

The streets around the house are a bit windy - it is central but you need to work things out a bit! A little more info on routes and nearby facilities would have been good

Location was good. House very clean and spacious. Very comfortable and well stocked in all areas.

Nothing really.

The property was spotlessly clean and well equipped. A great location for town centre and the Quay.

Great location, spacious, warm. Excellent communication from hosts. Toiletries and a bottle of Prosecco were a big surprise on arrival.

Parking, although to be fair I thought I'd ticked the parking box filter when booking, but I couldn't have as I've since checked and it isn't listed as a facility for this accommodation. Also, the host provided a permit for the 'whole' day there during a 2 night stay so cannot complain. Just be warned the free parking at bottom and top of street are likely to be occupied during your stay.

Perfectly sized for us. Close to city centre to be able to walk to. Close to the event we were attending

It would have been nice if the owner had put the heating on for us knowing it was only March. The temperature was 12 degrees!!!! We had to contact the owner to find out how to work the thermostat and even then we had to blag it ourselves

Good location, cosy and well equipped.

If pillows matter, take your own. Parking can take a bit of juggling. In our case it mattered more because I had my elderly father in tow and the road was closed just outside the house. The house is located on a steep hill.

Great location, 10 minute walk from canal and cathedral. Lovely terraced house in a quiet area, well decorated and lovely and warm, weather was very cold.

One of the beds sunk in the middle and the sofa bed was extremely hard downstairs, I wouldn't of wanted to sleep on it for more than 2 nigjts. Also there were 6 of us but only 4 dining table chairs and 4 outside seating chairs. Only 1 tea towel and the bottle recycling box was overflowing. All very easily remedied and only mentioned so hosts are aware.

P1/2 We’re four young women who were left locked out of our accommodation, in the middle of the night, in a city we’re not familiar with. We returned to the property at approximately 2am after a night out. We put the key in the lock, but it wasn’t moving at all. Each of us tried it, with no further results. We attempted to call the owners multiple times with no answer. After trying the lock for over an hour, the key unfortunately snapped in the lock. We attempted to call booking.com, yet they gave us no assistance and couldn’t provide us with the names of any hotels in the area with space. Leaving us sat outside the property shivering. After another hour of continuous attempted phone calls to the owners, we realised we were getting nowhere, so we walked about 10 minutes to a hotel. They unfortunately had no space, but were kind enough to call around to other hotels in the area. They provided us with hot drinks, as we were visibly shivering from being locked out in the cold for 2 hours, and lent us phone chargers, as we had all wasted our battery trying to get in contact with the owners and booking.com. They managed to find us one room, at a hotel 10 miles away. We arrived at that hotel at around 5am. We then had to pay for that hotel room (unexpected expense) , yet we had no necessities or belongings with us. We attempted to sleep but all struggled due to worrying about the situation. After bombarding the owners phone to no avail for 8 hours, she arranged a locksmith for 10:30am. We then had to get a taxi from the hotel back to the property (another unexpected expense). The locksmith got the broken key out of the door, then tried the cleaners spare key. But surprise surprise, that didn’t work either. The saga ended in the locksmith drilling into the door to remove the whole lock mechanism, which left us standing out in the cold for around another hour.

P2/2 Within this time, I received a message from booking.com informing me that ‘the owner wont be giving you a refund, because she’s paying for the locksmith instead’. The owners are now solely blaming us despite the result being a complete change of lock. The locksmith said that the lock was just knackered, and we had no part to play in its breaking. If it didn't happen to us, it would have just happened to the next guests instead.Since, the owners have disregarded and ignored us. The only correspondence considered us lucky for not having to pay for the locksmith. We are now an extra £300+ down because of taxis, hotel fees, and the house we paid for but couldn’t even enter. We are struggling to finance what was the inconsiderate and unresponsive owners neglect. Overall, an unreliable place disguised by a pretty interior. Maybe prioritise a working lock, getting rid of bugs, and toilet roll before M&S coffee and 4 different types of tea.