Host & Stay - Cobblers Cottage

The apartment was in a good location. Lock was a little difficult to manage, the key safe was hard to use.

We have stayed in Whitby on numerous occasion previously. There was no Parking even though it was advertised with parking. When calling up about this were told by host and stay that its wasn't their fault and its are own problem (the parking was than taken off the website). There were no working lighting in stairs leading from front door to apartment door. - We almost fell on more than one occasion as it was very dark. The fire was broken and appeared not safe to use. Medicines were left in the drawer in bedside table of the twin room, fortunately we were a party of adults but had we had children with us we may not have checked all the drawers etc before putting children to bed in this room. No clean dishes. The dishwasher was full of dirty crockery etc. from the last occupants, possibly because there were no dishwasher tablets but the cleaners should have at least washed up by hand and put everything away. No clean tea towels - all in the washing machine soaking wet and stinking. Mold everywhere. Old moldy sticks of rock in a cupboard in the lounge. Spare pillows in a cupboard half way up the stairs full of mold, dust and dirt. A 5 inch round hole in the ceiling above the window on the landing. Water was literally pouring in, down the wall, floor was soaking. It was moldy, the plaster was falling away, it had a hand towel pinned to the wall to hide it and another on the window sill which was saturated and stinking. When calling host and stay about this issue we were told its not their issue and they hope we enjoy the rest of our stay. I have been emailing and calling now for the past few months to host and stay and have tried calling the owner of the apartment several times and have just been ignored. Host and stay said they would contact the owner for a response, the owner themselves said they would look into it, this was over 2 months ago and we have still heard nothing. This is absolutely unacceptable and I would not recommend staying in this property.

Overall it was a nice place to stay for a short break. Great location and very comfortable to stay

Athough, a few things let it down. Was unable to connect to the WiFi the two days we were there. Tried the reset and tried on and off with no success. Plus, the notice card on the mantel piece displayed a completely different WiFi option. The front door is very unwelcoming and is in a poor state. Not good first impression. The windows are filthy, which impacted the view slightly. Seen this has been noted by someone previously as well Repairs carried out to the plaster work in places and not finished with paint.

Location was good not to far to walk to see things in whitby

Absolutely nothing

Dog friendly, great location

Nothing

The situation, cleanliness, and space

It was difficult to take luggage up the stairs. There was a vent that was continually blowing steam across the door.

upper staircase window was leaking,plaster fell off wall and dripped continuously for 2 days,keeping me awake for 2 nights.cobwebs in the front room that I cleaned(I don’t go on holiday to follow the supposed cleaners around).dirty windows in the front room,they’d not been cleaned for months.windows in upper bedroom the glass has blown so needs glass replacing.front door was covered in fluff(you’d think the cleaners would have cleaned it(but no)the kitchen and bathroom taps were loose,radiator in bathroom was minging,not sure if it was wee stains or rust.blinds in upper bedroom were 3inch too short on one side,the window that leaked needs a blind or curtains up.I’m very disappointed with the property as I paid £334 for 3 nights,I think I should have a refund.I took my friend for her 60th birthday to be let down.

Location for this place was 10/10. We managed to get free on street parking both times we moved the car. Great little old property. Teens were on the top floor, seperate bathroom and main bedroom on the 2nd, kitchen and living room on the 1st, entrance on ground floor. So lots of stairs but they weren't too bad. Views of the harbour from the windows. 2 min walk to the shops. 10 to the harbour beach.

Really needs 4+ pasta bowls as the plates weren't OK for dinners and a couple more sauce pans and a chopping board. It was generally clean and tidy but hopefully this time the cleaners looked up and saw the cob webs that had been there for a while but that is me being super picky. The laundrette wasn't an issue for us but maybe a bigger board by the door to deflect the fluff would be a good idea.

The house was cosy, clean and perfect for our little family get away. It was already stocked with things like sugar and condiments, the appliances were amazing too. Could not have been happier here. We can't wait to come back in the summer.

Location great and very close to Whitby town centre. Close access to pubs and restaurants within short walking distance. Nice views over the harbour (if the windows were a bit cleaner).

This accommodation was let down by many strange, little things. Individually none of the issues were a major problem, but the cumulative effect made this a rather dismal and uninviting place to stay. The list: flat is above a drycleaning/washing facility which regularly makes noise and plays havoc with the water pressure; exhaust from said facility blows directly onto the door accessing the flat which is covered in pink fluff and spiderwebs - you'll also get a blast of dryer exhaust every time you enter/exit; damaged wall at the bottom of the stairway that has been repaired but not repainted; windows in the living do not open (I would not want to stay here in the summer!); general cleanliness of dishes and kitchen very poor; dust everywhere; and the craziest thing - some strange woman entered the flat unannounced from the drycleaners and said she had to come into the living room and put a card into the gas meter!!! Final nail in the coffin is a demand for a £300 deposit or a £30 waver for damage which I have never come across in hundreds of stays across the country. For the price, there are way better options (we discovered) in Whitby. Massive disappointment and the damage waiver/deposit is an absolute scam.