Kingfisher Lodge - Private Hot Tub - Infrared Sauna - Dog Friendly

Lovely location

Bed a bit hard didn’t see the restaurant open .

Our second stay here in Kingfisher. A lovely large lodge overlooking the lake with a hot-tub. The lodge has everything you need. Our dog enjoyed his stay there and we found several walks nearby. The staff in the restaurant were very friendly. We didn't eat there, only had drinks but others enjoyed their meals.

Everything good.

Lovely lodge on a peaceful site,

Could just do with a cover over the hot tub for the rain maybe an awnings

Location perfect, lovely and quite

The mattress was awful. Springs sticking out and dipping in the middle causing terrible back ache for me and my husband. Also being pregnant this was really uncomfortable. The rooms also needed a good clean/dust

Location

Old furniture and cleaning

Location

Jacuzzi wax not working , oven was unclean and sofa was old

A nice secluded location.

As we only had a short stay I was unable to contact reception due to the limited opening hours. I just wanted to say how disappointed I am with the property - there were no instructions at all when arriving apart from get your keys from reception which was not the case and we called the number when we did we were made to feel an inconvenience as the lady on the other end sounded very busy and gave some information but how were we to know the key was in the door at the lodge on our first time here. The hot tub did not reach temperature until the morning of departure so we didn’t get a chance to use it as it was cold. I attempted to contact reception about this around 3pm and no one was available. The property wasn’t very clean and we found dirt in the beds and on the walls and cutlery had not been washed properly. It was not up to standard at all. There were lots of bits left over from what I assume were previous letters - gunk in the freezer, balloons, and even a pair of underwear! Dirt in the bin which smelt horrendous, and the sofa was completely full of crumbs. The most important part was the broken items that we have not been communicated with about although these seem to have been recorded in the review book - the window in the front room is completely broken and my partner opened the window whilst holding my young daughter and it fell on his head - thank god his head and not hers. This is not acceptable. When approached about this they explained it was just on the wrong setting - what setting allows a window to come off its hinges?. This could have been a major accident with a 10 month old and it makes me very uncomfortable to think about this as when opening the window it completely fell onto my partner causing him some minor injuries.