St Helens Village

We loved everything about the house..

The location was great. It was near the town, the harbour and the golf course. The decor was nice.

NEVER AGAIN! This rental has good decor and that is where the positives stop. We were sent a message stating check-in was delayed until 5pm. I was on the road and did not see it. There were 3 sinks in the home and only one hand wash container. A chair was broekn. Many of the DVD's were behind the TV set-up and unreachable. The TV only had regular TV channels, no apps available to login to. Both showers had mould. No garbage bags. No kitchen towels. Ice tray was not filled with water. We were told that towels would not be provided so lugged them with us on the trip, towels were in fact provided. Ping ping table did not have balls and the paddles were broken, The outdoor patio seating was covered but in a way where the water had got caught and to try and recifify and empty the water, would have given us a bath.

Location

Bathroom facilities

House was lovely clean and perfect for a family

Location on outskirts no shops 7 min drive to one.

Location

The property was neglected and grubby. Paintwork throughout the house was very dirty and had a lot of stains on walls, stairs and ceilings. In need of a deep clean and freshening up throughout. rug was full of dog hair. Throws on sofas covering stains. Some marks on bed Clothes and pillows. Spare pillows had no pillowcases.Top grill/oven not working. Shower in main bathroom cannot be regulated. We couldn’t use it at all as we were being scalded. Fan in en-suite not working so walls are destroyed with marks of condensation/water running down walls. Wall heater in main bedroom makes banging noise when on. Bed is broken. Some blinds missing. Chair in sun room broken. Back garden unkept. We had ants in the kitchen and hall during our stay but there was a bottle of ant powder under the sink for our use.

I really hate to give a bad review as this is clearly someone's pesonal property/house and I have mulled this over for some time before doing so but in the end felt we had a duty. Just sorry that I did not write this earlier in case other people booked between our stay and this review but there really was very little to praise. After the first 24 hours was actually very warm. Initially freezing cold and although they had put the heating on it took almost a day to warm up to the point where we did not have to sit in our coats. There was a sold-fuel fire but for reasons given below (and the fact that we have never used one) we did not light it. Good supply of hot water, sofa was comfy. It was quiet and secure. Nice crockery. Did have recycling but no notes as to what was accepted in recycling; ALL plastics? Glass, food waste? etc

In our opinion COMPLETELY UNSUITABLE for letting - please read and see photos. The whole property was in a poor state of repair and grubby. Peeling paint, black mould and stains throughout. Cookware greasy (meat) and a rusty toaster. Kettle was scaled up. No instructions for heating/appliances (TV, Washing machine, dishwasher) or recycling. Hole in front door. Hole in bedroom door. Weak shower (albeit warm) and hard to turn on. Bedding was stained. Pillows all with heavy sweat marks and "white" stains on black sheets. To the point that I slept ON the bed rather than in it! Bed frame was broken (worried it might collapse) Broken blind so people could see in constantly. Overlooked by another house at night. Not many people around on site when we were here but could be a real issue in the summer. Most window locks broken. Loose tap fitting. Radiator in bedroom made constant but intermittent knocking noise. Far too much clutter - too many beds/too much furniture. Did have a washing machine but no dryer. There was a (unheated) airer but in early March not a lot of use. This was bad enough but some of it was downright dangerous: Old/outdated fire equipment. 27 year-old fire extinguisher (dated 1999) with no sign of any service since then and smoke alarm old and stained. Knob on stove was loose and did not work. The hotplate consequently remained on permanently until we switched it off at the wall. No note left to warn us of this. Bad enough for us but if a small child had touched it... Towel radiator far too hot. I burned myself at least twice - again see for children. Loose/hanging light fittings in hallway and kitchen. Genuinely the only booking I have ever made where we considered taking the hit and leaving after the first night but we had a spent a lot of money on a long booking and we were out most of the day so stayed.

Location

The floors were dirty not clenaed under the couch, it snelt musty & the bunk beds are not fit for purpose, the wall behind the stove has all the paimt peeling off & is the first thing you see when you walk in the door .

The house was gorgeous , in a lovely area . Very clean and well equipped .

Loved everything , the only thing is very early check out time but couldn’t fault anything else .

Lovely location with walks to the beach through the golf course.