Swiss Guest House

The bed was comfortable. We asked for a room with a view which we got.

This is a difficult review to write as our stay bore no resemblance to the reviews. We hope for the owners that this was just a blip. We understand that staffing can be difficult at times but what we paid for and the experience we got were polar opposites. Prior communication about bar and kitchen being closed would have managed our expectations and made us more understanding. 1. Before arrival we messaged the property to ask if we could have food that evening. Message was not answered. 2.On arrival we were told that breakfast would be provided by the pub over the road. It was only available from 8.30am…my husband was on a course starting at 9.15am a 15 minute car trip away. 3. We were also told the bar would be closed whilst we were there. 4. With the bar closed, the “Main Entrance” to the property was a very scruffy door which looked like an entrance to a dodgy HMO! 5. We were in room 9 as we had asked for a view which was great BUT the room had a very low ceiling with a very large exposed beam. We both knocked our heads numerous times so asked to change rooms. No other rooms were made up so we stuck with it. We did speak to the owner about this but felt awkward persisting as he mentioned an impending hospital appointment. 6. We felt like “latch key kids” who had been abandoned. Our business was obviously not valued.

Excellent location in the town, nice bar downstairs, very comftable well equipped room and a fantastic brakefast with everything you could want.

N/A

The staff were all very nice, friendly, efficient and accommodating. Discount rate at the bar. The breakfast was excellent, cereals, yoghurt, fresh fruit and toast as well as a full cooked breakfast with a variety of choices of sausages,, eggs, mushrooms & tomatoes as well as bacon, black pudding and fried bread.

Nothing.

Breakfast was excellent ! The room was spacious and clean, along with the modern en-suite.

Trying to make telephone contact with the owner prior to the visit to ask a question about parking facilities. I eventually got an answer but via e-mail. The telephone number given had no message facility and never answered even after some 6 attempts at different times.

The location is right on the edge of town, literally less than a minute from the first of Castleton’s many traditional pubs. By contrast Swiss House has a more contemporary bar vibe, enhancing the variety of Castleton’s attractions - it’s a definite asset to the town

No negative to report

Everything about the stay was first rate, location, room, breakfast & staff couldn’t be more friendly

Nothing

Friendly staff, great location and excellent breakfast.

Great spot, loved the pub, rooms were clean and comfortable and just what you needed. Staff were fab and the breakfast is the best hotel breakfast I’ve had! Great choice of fresh fruit and yoghurt to cooked breakfast

The shower was a little small but the water was good

Very clean and comfortable. Fantastic place to stay close to the centre. Friendly staff.