Casa Tamarindo

Firstly the person in charge is almost impossible to get a hold of.

Black mold on the bathroom sink, broken toilet flusher handle

It’s in the perfect location, right in the middle of the city! There are plenty of bathrooms & showers and the common spaces are well kept.

The walls of the bedrooms are pretty thin so it can be loud when there are people in the common spaces, and you can hear the people in the rooms next to you.

The breakfast was very good. The location was excellent and at the price it would be hard to find a better situated hostel. The staff were very attentive and knowledgable. There was a fridge in the room. Overall in terms of value for money, it was ok.

Cleanliness could be improved. On many occasions I could smell damp in my room. There was also a thick layer of mould on the sink taps which surprisingly no-one noted before I took the room. When pointed out to staff they cleaned it immediately. After check-in I had to ask for the bed sheets to be replaced on the first night. They were disgusting - a large patch of dried blood and human hairs on the bottom sheet - cannot understand how staff made the bed using that sheet!!…Also, the kitchen area was dark and dingy. This hostel was the first I had come across where, on checking out, there is a charge to keep luggage stored for a few hours - no other place in Guatemala I have stayed at does this apart from Casa Tamarindo!

Stayed here for one night after doing the Acatenango hike. Decent room centrally located in Antigua with private bathroom. Very comfortable bed and good breakfast. The room had a fridge and a clothing rack. Both room and bathroom were clean. Very friendly staff once at the Hotel.

Had some initial communication challenges in the beginning using both Booking.com chat and Whatsapp when I asked about check-in time and possibilities to store my luggage before check-in time at 14:00, with return messages about payment only done in cash? (I communicated in Spanish using Google translate) Anyhow, I just dropped by at 13:00, was instructed to pay in cash, which I did, and then left my luggage for storage. When I returned 1,5 later, my room was ready with my luggage in my room. As everything sorted itself out, it was not really a problem, just a curious way of customer service.