Conte Durini Apartments & Rooms

Due to my wife's medical issue, that I realized the day before, I was in difficulty to spend the night in the place, I called about 3 times the day before and wrote an e-mail. A lady called me back in the evening, I explained my situation and she told me it was unlikely I could receive a refund (in the past I made a similar request to another Hotel and they accepted, but I understand Conte Durini's point), and she would call me back after talking with the manager for confirmation, that evening or next morning . She didn't call me back and sent me directly a wup the day after (arrival's day) to know my hour of arrival. I asked news and she answered that no kind of refund was possible. She told that I had to contact Booking, I did, Booking called them and they said that they didn't accept any refund, so for this me and a kind guy in Booking lost 30 mins for nothing. I then texted to the lady (she didn't answer the phone) that I could manage leaving home late in the evening and be there at about 1a.m. in the morning, so I asked how to manage a late check-in, she said that only 14:00-22:00 check-in is allowed so they couldn't manage my late arrival 3 hours later (at about 1 in the morning). When I asked, if my car broke and I arrived after 22:00? I would stay outside? The answer was positive, because that's the rule. Only later I saw that with an extra of €20 it's possible a late check-in till 24:00, but she didn't mention. I completely understand that they don't accept a refund, even though it would have been kind to propose at least a 20-30% refund or something like this, but I don't understand their point. What I don't completely understand is being so strict with the check-in, I mean, you should consider having a back-up hotel for any problem you could have because they're extremely rigid and that's not acceptable for me.

Staff is very nice and helpful. We were in touch over WhatsApp before the arrival.

Very spacios and had everything you could need. Clean and Nice. There is plenty of space ți park

The real location of the apartament îs outside the city about 5 km away from the Booking location.

Great staff, clean and comfortable room.

Everything was really nice

Apartment fully equipped and tidy. Helpful and very pleasant personal

Big size , comfortable & clean apartment helpful staff

I booked 3 accommodations and all of them was in different streets. After having quite of a conversation I manage to explain that we cannot leave the kids to sleep in different apartment that is 5 min walk from ours. All the apartments are in residential building and we did not feel very welcome. Had a few strange looks and talk from a drunk man. Even if I only used 2 instead of 3 accommodations I have been charged for 3 and the owner didn't even bother to answer my questions. Would not recommend this property, there is much better accommodations in the area and pretty much same price

Friendly staff, nice rooms.