Riad Rchacha

Communication prior to arrival was good. We were given clear instructions on where to get a taxi to, how much we should expect to pay and landmarks to look out for. On arrival in the riad we were welcomed with mint tea before being shown to our room. The communal space in the riad is huge and contains an interesting collection of artwork and furniture. Our room was up quite a number of steep stairs. The room was spacious and had plenty of storage space and an area to sit. The furnishings and decor were quite eclectic. The bathroom was large and had a shower with a bathtub. There was plenty of hot water although it did take a while to come through. The views from the rooftop were excellent. The riad was located quite close to a number of different attractions and restaurants.

Our expectations of this property were quite high based on the reviews from previous guests. Despite clear instructions on what to do when we got out of the taxi outside the medina we found getting to the riad quite stressful. It was around a 12 minute walk, not so easy with heavy bags. As we got closer to the riad we rang the property as instructed, and they were going to come and meet us. We were approached by 2 different youths asking us where we were going and telling us to follow them. It was really unnerving. Eventually, an older gentleman appeared and showed us the exchange of WhatsApp messages we had with him. He didn't speak any English so communication was difficult. Initial impressions of the riad were positive - it is quite something inside. However on closer inspection it is quite run down. Our room was dark, dusty and felt damp. (Perhaps not helped by the miserable weather we had during our stay in Fez). The bathroom was a nightmare - up a wooden spiral staircase and there was no door so definitely no privacy!! There were chunks of plaster missing from the bathtub which made it very uninviting. The cleanliness of the bedlinen was questionable - I really wasn't sure that it was fresh. The room wasn't serviced during our 4 night stay and we weren't asked if we needed anything, for example fresh towels. Breakfast was always beautifully presented but was just a bit lacking in taste. The location is deep inside the medina and there were times when getting back in the evening didn't feel that safe. The hassling from youths asking where you were going or telling you that you were walking down a dead end became very irritating. All in all this was not one of our favourite places to stay in Morocco. With some investment it could be absolutely amazing.

A great experience, the place itself is beautiful, the breakfast was very good and Rajae and her family are sweet people who are welcoming you with open arms to their home.

nothing was bad

This is an amazing property with wonderful hosts! Absolutely loved the stay. A welcome tea in the beautiful main room. The bedroom was beautifully decorated and comfortable, and very warm at night. Breakfast was a simple delight that got me ready for the day. I really enjoyed the rooftop terrace, it was a nice place to relax and enjoy views of the city

I was a little overwhelmed arriving in the rain, and needed the assistance of a young kid to help me find the door, but once I knew where it was, I never had a problem finding it again.

Bad area inside the Medina, property not marked so not possible to find without help from locals

Riad oli siisti ja nukuin hyvin. Rakennus oli hyvin korkea ja huoneessani sängyn kohdalla sisäkorkeus oli varmaan 5 metriä, ellei enemmänkin. Huone oli hienosti koristeltu. Vessa oli rakennettu huoneeseen "kakkoskerrokseen" tekemällä huoneen sisälle kierreportaat, joiden yläpäässä vessa oli. Sinne ei ollut erillistä ovea. Riadia oli mahdoton löytää ilman apua. Sen ovea ei ollut merkitty mitenkään ja ovi näytti enemmän joltakin varaston ovelta. Paikalliset tietysti auttoivat tippiä vastaan. Suihkusta ei tullut kuin kylmää vettä. Riadia pyöritti perhe, jonka aikuiset lapset puhuivat englantia (vanhemmat eivät). Aamupala oli maittava.

One can only give 10 for the hospitality of Isham and his sister in a historic and genuine riad in the middle of the medina. As soon as you arrive you will be offered an excellent Moroccan tea, you will have a fantastic breakfast in a unique atmosphere. We also decided to stay for dinner one evening. Thanks again to Isham who was available to print boarding passes late in the evening. We felt like at home

Clean, big room. Very friendly staff, good location, and beautiful building. Great view from terrace as well.

Very friendly and attentive staff. Nice big room with all the materials needed. WiFi works well. In a great location and easy to find in the medina. In a beautiful building as well.