The Coast Yard B & B and Garden Chalets

Absolutely nothing!

Everything . Poor customer service and. Lack of refund for no services rendered. Discriminatory behaviour and unfair treatment towards a vulnerable pregnant woman and child during a late-night arrival. I am extremely displeased with how customer service handled my refund request, despite my family being turned away from our room reservation at The Coast Yard B & B and Garden Chalets on 24 May 2026. The location is St Andrew’s Lodge, Chichester Road, Selsey PO20 0LX, England, United Kingdom. The owner-manager was extremely unprofessional, insensitive, racist, and unfair towards us. Although the guest house manager refused to accept our 3-year-old toddler into the room because he was not listed on the reservation, we apologised for the oversight. We offered to pay any additional charge so we could stay overnight, as it was already 11pm and a cold, windy, & slightly rainy night. We had previously appealed that the baby christening ceremony be delayed and that we would arrive at night. All our pleas were ignored by the Coast Yard manager, despite me being visibly pregnant and stressed at that hour. Sadly, we were turned away because he claimed he had to comply with fire regulations and that the guest house was at full capacity for the night. He promised to refund us the following day, so we did not argue, but we then had to drive around looking for the nearest available hotel around 1am. We even had to make calls to friends in distant locations outside the area because we did not live there and it was so late at night. It has now been three weeks, and we are still following up with Booking.com to process our refund, as no service was rendered. The Coast Yard manager has declined to refund our fee as a vulnerable consumer under the UK Consumer Protection Act, and considering that this behaviour by a white male owner/manager of the guest house was discriminatory towards a young black family with a small child late at night.

Das Super-Frühstück.

Lovely comfortable stay. Clean, bright and spacious bedroom. Bed was so comfortable. Welcoming and friendly host. Breakfast selection was excellent, lovely choice of cooked food, cereals and lovely fresh fruit, overnight oats, fruit with Greek yogurt, fresh juices, hot drinks......delicious. we will definitely be staying here again when we are next in the area. Highly recommended.

There wasn't a single thing that we could find fault with. Just perfect.

Comfortable, friendly and very homely and the house were excellent

It was a lovely stay, we took our pup, and so stayed in one of the garden rooms, which were lovely. The hosts were very welcoming, and the breakfast exceptional. The garden outside was big enough for our puppy to explore and do his business. Good location for the beach and Selsey town. Plenty of restaurants close by.

Lovely quiet garden setting for our room.

All good !

Everything

The staff was very friendly and the room was very comfortable and spotless also the views to the garden was beautiful 🤩

Everything was perfect