Allèe Bleue Wine Estate

Very big rooms with all amenities

The management has a wrong concept of hospitality. We had to pay for everything extra; extra cup of coffee at breakfast? Pay! More bread? Pay! The woman who acted as manager was very unkind and even rude. There is a generator but they switch that off at night and in the weekend; there were problems with the power, not due to loadshedding, but they switched the generator off. It felt very unsafe and uncomfortable for the estate is huge and pitchdark without power; all the staff had left and we were left alone in the dark. The manager never answered to our complaints even after the deputy Odwa, who was nice and tried to save us from trouble, had told her we were waiting. The place could be great, but would not advise it if they do not change their concept of hospitality and be more considerate and towards guests. It seems that the hotel part is seen as unimportant side business and they just want to be a wine venue

Beautiful setting.. The squirrels

Lack of tissues , no conditioner and handtowels in kitchen…

The property is beautiful and quiet. The unit was well equipped, and the breakfast was excellent and the staff friendly.

We stayed for 3 nights, and the unit was not cleaned once. The property has a back-up generator for load-shedding, but it is not always on stand-by. I was charged R300 for checking in at 18h00.

This is a peaceful getaway while being surrounded by vineyards! The cottage is just beautiful, spacious and has all the amnesties that you need! Odwa was so helpful and responded to all my questions promptly. Thank you for a lovely stay!

The only observation was for our second breakfast the eggs a bit flavourless and one order had to be returned as it was incorrect.

Staff was fantastic! View beautiful! Property wonderful! Would highly recommend!

Despite confirming twice, the hotel called a day before saying we couldn't stay due to system error/overbooking. They did organise us other accommodation but no photos were sent of the alternative hotel and we had no choice in the matter. It was more expensive and no breakfast included and Allee Bleue refused to make up the difference. They did not seem to care they had disrupted our plans and certainly did not go out their way to make up for their error. Lack of interest overall, in addition to their booking issue. Would not recommend this place based on poor customer service.

excellent with most friendly and helpful staff