AC Hotel by Marriott Sacramento

Goid

Clean

The room was clean, the restroom and bath were comfortable.

We done reservation for a king room with sofa bed and adapted tub-mobility accessible through booking. I called to the Marriott call center before I completed the reservation and they said that there is available rooms in this configuration. We needed this specific room since our son had a knee surgery and we wanted to have room with the option to stay in and dine there. When we arrived to the hotel the hotel stuff let us know that they don't have the room that we ask for. They offered us a different room that didn't suit our need and they said it was the only room that they could give us. We had to stay at this hotel because we had been traveling for 8 hours and had to attend a university graduation ceremony the next day. We called Booking call center and the representative there couldn't help us and said he will reach out to the hotel and get back to us. Till today, more then a week after, no one from booking gave us any answer why it happened and didn't offer us any reasonable companions even that we send a few message and called a few times to the call center. Very disappointment service from the hotel stuff and booking customer service!!!

Easy check in. No hiccups using hotels.com. Free coffee all day. VERY conveniently located.

Michael was incredibly helpful and was able to accommodate us during a crazy weekend! I imagine it wasn’t easy given the influx of people being in Sac that weekend. For that we are grateful. However the woman at the desk that day and evening (6/13) was so incredibly rude. She was talking down and giving the worst attitude to everyone she “helped” including us. It was definitely a deterrent when someone in hospitality makes you feel like an unwanted guest. Other than that. The rooms were clean and comfortable. Valet, although a bit expensive, were all pleasant and polite

Clean and convenient location.

Booked 1 king with sofa bed, front desk did not even attempt to look into it. Had to share a bed.

The cleanliness, accessibility of Golden 1 Center.

I enjoyed the hotel bar and the staff was very kind and welcoming! The bartender, Renee, is an angel!

Nice staff! Modern internal design. Great experience. Thank you!

Food was great, Rafael gave us some great recommendations and showed us the way to the hotel. The waiter was very nice and easy to talk to.