WoodSpring Suites Downers Grove - Chicago

This was my first stay at any Woodspring, and it went very badly because of one person: the front desk old lady. I had booked a room just for one night as a break during a long road trip with my family. When we arrived around 11 PM, all the doors were locked. I had to call the number provided by Expedia, and the lady answered sounding clearly half-asleep. I understand it’s late, but I had already paid for the room. Instead of helping, she started shouting over the phone. She eventually came downstairs and checked us in but kept complaining, saying she hates Expedia and that no Woodspring allows check-in after 10 PM, blaming Expedia for not showing it. However, this was never mentioned anywhere on my booking. Her tone was extremely rude; I honestly felt like I was begging her to let me stay in a room I had already paid for (just becuse I booked it using Expedia). The hotel itself was spotless and well-maintained, truly top-notch. I liked everything about the room and the property, felt too secured as well. But because of that unprofessional and unpleasant experience with the front desk, I would rate this stay 0/5 if possible. To Expedia: if certain hotels have check-in restrictions, please make them clearly visible so customers don’t end up being harassed for using your platform.

The room was clean (but also very overpowering/nauseating chemical smell). Staff was nice. The noise from the other tenants in the rooms around you was the worst part. It sounded like the people above me were rearranging furniture every 10 minutes. When i asked for my room to be switched due to the noise, I was told every room was sold out with no other option but to leave. 3/10 for me.

It works for someone simple and not too picky. Laundry facility is nice, fitness center. Only downside is no ice machine.

This place has horrible customer service and claims to be pet friendly but is not.

Room was comfortable, polite and engaging front desk team, and convenient/quiet location.

Room was not 100% perfectly clean (floors could've used a better sweep and mop. Top bed spread had either short strands of human hair or dog hair. We pulled those off and set them to the side. Noticed small stains on sheets, towels, and pillowcases. Probably need better laundry detergent.

Easy to get to, not far from town. Great staff.

Very clean and nice.

Very new, super clean, we loved the non-carpeted flooring. It felt very clean. The mini-kitchen was very convenient.